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OSB Group Location:
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Finance EU work permit required:
Yes Job Reference:
0c98791b582e Job Views:
86 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
About the team The Financial Support team is a key department within OSB Group; working with our customers to find the best outcome for their financial needs. Financial Support is an established department with a clear development and progression path. We are looking for enthusiastic and passionate individuals who enjoy exceeding customer expectations and developing their knowledge within the banking industry. As our Financial Support team are made up of various tiers, we are looking for talented individuals with customer service experience at entry level and with experience working within a Collections function. Entry level salary will be dependent on collections experience. OSB Group are a successful and growing company who are on an exciting journey with big plans for the future. If this sounds of interest, find out more about the role by reading below. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. What you will be doing In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts maintaining a pro-active collections strategy. This involves telephoning and discussing with customers queries and problems with the repayment of their mortgage loan. You will be responsible for tailoring a solution within our customer focused policy that optimises the outcome for the Group and for the customer. This career enhancing opportunity will allow you to use your strong communication skills and thrive in providing exceptional customer service. This is a challenging and highly rewarding role; supporting our customers at their most vulnerable times to find the best outcome to support their financial needs. You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution. Your responsibilities will include: Respond to all enquiries, whether received by telephone or in writing, efficiently and in accordance with the Group’s Financial Support Policies. Utilise a suite of initiatives, successfully identify long term solutions that meet both the needs of the customer and the business, seeking support and guidance where necessary. Ensure all solutions agreed with the customer are sustainable and take into consideration the customer's personal circumstances. Adhere to our Call Model principles during all contact with the customer, displaying a continued improvement and ensuring an appropriate result for the customer and the business is achieved in all calls. Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirements. In return for your commitment We offer a base salary dependent on experience of between £24000 - £28000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 12.5% 28 days annual leave plus bank holidays Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a collections role or experience delivering excellent customer service within a Financial Services setting. Experience in working within a regulated environment. Comfortable speaking to customers on the phone and dealing with a high volume of calls. Strong verbal negotiation, communication, empathy and listening skills. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
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OSB Group Location:
Job Category:
Finance EU work permit required:
Yes Job Reference:
0c98791b582e Job Views:
86 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
About the team The Financial Support team is a key department within OSB Group; working with our customers to find the best outcome for their financial needs. Financial Support is an established department with a clear development and progression path. We are looking for enthusiastic and passionate individuals who enjoy exceeding customer expectations and developing their knowledge within the banking industry. As our Financial Support team are made up of various tiers, we are looking for talented individuals with customer service experience at entry level and with experience working within a Collections function. Entry level salary will be dependent on collections experience. OSB Group are a successful and growing company who are on an exciting journey with big plans for the future. If this sounds of interest, find out more about the role by reading below. About Us The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. What you will be doing In this role, you will be responsible for efficient and timely collections activity on a portfolio of mortgage accounts maintaining a pro-active collections strategy. This involves telephoning and discussing with customers queries and problems with the repayment of their mortgage loan. You will be responsible for tailoring a solution within our customer focused policy that optimises the outcome for the Group and for the customer. This career enhancing opportunity will allow you to use your strong communication skills and thrive in providing exceptional customer service. This is a challenging and highly rewarding role; supporting our customers at their most vulnerable times to find the best outcome to support their financial needs. You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution. Your responsibilities will include: Respond to all enquiries, whether received by telephone or in writing, efficiently and in accordance with the Group’s Financial Support Policies. Utilise a suite of initiatives, successfully identify long term solutions that meet both the needs of the customer and the business, seeking support and guidance where necessary. Ensure all solutions agreed with the customer are sustainable and take into consideration the customer's personal circumstances. Adhere to our Call Model principles during all contact with the customer, displaying a continued improvement and ensuring an appropriate result for the customer and the business is achieved in all calls. Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirements. In return for your commitment We offer a base salary dependent on experience of between £24000 - £28000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 12.5% 28 days annual leave plus bank holidays Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a collections role or experience delivering excellent customer service within a Financial Services setting. Experience in working within a regulated environment. Comfortable speaking to customers on the phone and dealing with a high volume of calls. Strong verbal negotiation, communication, empathy and listening skills. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. What to do next If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
#J-18808-Ljbffr
