PATIENT CARE NAVIGATOR

We have an exciting new opportunity for a Patient Care Navigator to join our busy, happy Team here at Godolphin Health. We are looking for an enthusiastic and organised person to carry out this role. The post holder will be responsible for undertaking a range of tasks all related to patient information. You will require excellent customer service skills as your role will involve direct face to face contact with patients. Tasks also involve patient contact via telephone and the use of our various electronic medical information systems. A comprehensive, more detailed Job Description is available on request. Main duties of the job To provide the Team with an outstanding patient reception and support service. Greeting and attending to patients in person and over the phone. Professionally assisting doctors, staff, visitors, and patients. Answering all phone calls in a professional and courteous manner. Maintaining appointments and providing direction to people in person and on the phone. Performing associated clerical work and disseminating information to the relevant medical Team members. Competently using the associated software. Scheduling and reorganising appointments. Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current. ESSENTIAL SKILLS GP Surgery Experience. Good IT Skills. Excellent Customer Service Skills. Able to work on a Monday and a Friday. Ability to drive. You will be on a rota covering 2 surgery sites, that are miles away from each other. However, it is very unlikely that you will be asked to move in between Practices unless there is an urgent manning problem. DESIRABLE SKILLS Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC. About us Our practice takes pride in delivering high quality, compassionate care to our patients whilst maintaining sustainable working conditions for the whole team. Our CQC report confirms that we provide a safe, effective and well-led service to our patients and personnel (rated good overall). We currently offer a fantastic multidisciplinary team of Clinicians that are led by 3 Partners. These are supported by experienced Managers, dispensers, administration and patient care navigation personnel. We work from 2 large purpose-built surgeries, 1 at Praze an Beeble and the other at Connor Downs. They are separated by miles of rural countryside. Regular training events keep our Team up to date with their roles and we keep morale high by organising well-supported social events. Uniform and onsite parking is provided. We are also a member of a Cycle to Work Scheme - Cyclescheme. Job Responsibilities To support the Clinical Teams in delivering an outstanding patient care reception and navigation service. With the EMIS system Confidently booking appointments ensuring use of correct appointment slot types and appropriate clinician. Following protocol for certain appointments (e.g., cervical smear test, immunisations, etc.). Cancelling/rearranging appointments. Accessing patients' results and informing as appropriate. Being able to confidently manage EMIS workflow in tasks adhering to protocol and prioritising urgent requests. Sending letters to patients using appropriate template where necessary. Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening, etc.). Good knowledge of using the online portal for DN referrals (Strata). Able to clearly and appropriately document communications from all departments on patient records. Able to add requests to ICE, print labels, check requests. The ability to maintain waiting list spreadsheets. Scanning via EMIS - adding to workflow or not as required. With the DOCMAN System Being able to confidently navigate your way around the system (using the highlighter, forward, add comment and complete a task). Support task co-ordinator with task list and action appropriately as required. Being able to clearly document/inform/action workflow within the DOCMAN system. Being able to competently scan to DOCMAN and understanding what requires adding to workflow or not. With the KLINIK system Navigate your way around the system. Being able to clearly document/inform/action workflow within the KLINIK System. Creating new KLINIK requests and directing them to the most appropriate tile. Monitor patient response via KLINIK SMS and contact via telephone call if no response. OTHER Develop and maintain good working relationships with colleagues. Develop good working relationships with patients while maintaining professional boundaries. Possess good telephone manner and ability to appropriately action calls. Competently action RIP protocol. Complete open and close down procedures. The ability to check the Navigator email account for correspondence and action appropriately. Good knowledge of process for referral to outside agencies (healthier you, midwife, smoking cessation, etc.). Maintain Bluestream E-Learning ensuring all requirements are in date. Understanding process of incoming and outgoing post. Experience Essential Good IT Skills. Excellent Customer Service Skills. Team Player. Ability to drive. You will be on a rota covering 2 surgery sites, that are miles away from each other. Desirable Working in a GP Practice. Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC. THIS IS NOT A SPONSORED POST

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