Location: Heathrow (5 days on site, circa 8.30am - 5pm)
Salary: Up to £24,000 (1 year fixed term contract)
ROLE
Fantastic opportunity to join an International company working on their ICT Helpdesk at the Head office near Heathrow. You will be supporting a user base of circa 400 alongside a support team in Essex. As a self-starter, you can work independently, use initiative, and be the first point of call at the Heathrow site. This role is predominantly 1st line, but there is an opportunity to develop and progress with the latest technologies. Key Responsibilities:
Log and manage help desk calls ensuring relevant issues are raised with the ICT Team. Primarily deal with and help users within the Heathrow office. Diagnose issues and work with the ICT Team to resolve them. Manage hardware builds for PCs and laptops, ensuring compliance with company policy. Log issues (software/hardware) with suppliers and manage calls. Work with suppliers to get the best price and manage orders. Assist the ICT Team in investigating issues, projects, and new technologies. Manage corporate mobile devices and link them to corporate systems. Manage changes to the local 3CX phone system. Manage local hardware for new starters, spare equipment, and update asset lists. Be available to work out of hours to assist with projects or resolve issues if required. Complete any other delegated tasks as assigned by the reporting superior. Minimum Requirements:
Experience with Microsoft Office and Windows Clients. Familiarity with Microsoft Windows and Microsoft Internet Explorer. Knowledge of Anti-Virus and Firewall software. Ability to work well both independently and within a team. Keen to learn new skills and increase knowledge. Excellent written and verbal communication skills. Minimum 1 year of experience in a help desk environment. Strong investigative and problem-solving skills. Experience setting up hardware (PCs, laptops, printers). Good organizational skills.
#J-18808-Ljbffr
Fantastic opportunity to join an International company working on their ICT Helpdesk at the Head office near Heathrow. You will be supporting a user base of circa 400 alongside a support team in Essex. As a self-starter, you can work independently, use initiative, and be the first point of call at the Heathrow site. This role is predominantly 1st line, but there is an opportunity to develop and progress with the latest technologies. Key Responsibilities:
Log and manage help desk calls ensuring relevant issues are raised with the ICT Team. Primarily deal with and help users within the Heathrow office. Diagnose issues and work with the ICT Team to resolve them. Manage hardware builds for PCs and laptops, ensuring compliance with company policy. Log issues (software/hardware) with suppliers and manage calls. Work with suppliers to get the best price and manage orders. Assist the ICT Team in investigating issues, projects, and new technologies. Manage corporate mobile devices and link them to corporate systems. Manage changes to the local 3CX phone system. Manage local hardware for new starters, spare equipment, and update asset lists. Be available to work out of hours to assist with projects or resolve issues if required. Complete any other delegated tasks as assigned by the reporting superior. Minimum Requirements:
Experience with Microsoft Office and Windows Clients. Familiarity with Microsoft Windows and Microsoft Internet Explorer. Knowledge of Anti-Virus and Firewall software. Ability to work well both independently and within a team. Keen to learn new skills and increase knowledge. Excellent written and verbal communication skills. Minimum 1 year of experience in a help desk environment. Strong investigative and problem-solving skills. Experience setting up hardware (PCs, laptops, printers). Good organizational skills.
#J-18808-Ljbffr
