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Location:
Stockton-on-Tees, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
19d05986d747 Job Views:
61 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
£23,400 to £23,500 With Excellent Benefits Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor. The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate. Hours of work: Weekly Rotational Shift Pattern: 0800-1630 0930-1800 1130-2000 Working 1 Saturday morning (in 4) Key responsibilities will include: Undertake an initial on the spot risk assessment and make quick decision to resolve a call Work to set quality standards, targets and service levels Maintain accurate records by logging and tracking all calls in the CRM system Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary Delivering and maintaining team performance targets As such we would like you to have/be: Have excellent communication and interpersonal skills Have a strong sense of ownership Be well organized and able to work in a busy fast paced environment Have excellent attention to detail In return, we offer: 25 days annual leave Holiday Purchase Scheme Private medical insurance (single cover) Company pension scheme (Salary sacrifice - single matched contributions to for first 2 years, up to after 2 years) Discounts/Cashback/Offers from major retailers To be considered for the above opportunity you must be eligible to live and work in the UK.
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Location:
Stockton-on-Tees, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
19d05986d747 Job Views:
61 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
£23,400 to £23,500 With Excellent Benefits Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor. The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate. Hours of work: Weekly Rotational Shift Pattern: 0800-1630 0930-1800 1130-2000 Working 1 Saturday morning (in 4) Key responsibilities will include: Undertake an initial on the spot risk assessment and make quick decision to resolve a call Work to set quality standards, targets and service levels Maintain accurate records by logging and tracking all calls in the CRM system Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary Delivering and maintaining team performance targets As such we would like you to have/be: Have excellent communication and interpersonal skills Have a strong sense of ownership Be well organized and able to work in a busy fast paced environment Have excellent attention to detail In return, we offer: 25 days annual leave Holiday Purchase Scheme Private medical insurance (single cover) Company pension scheme (Salary sacrifice - single matched contributions to for first 2 years, up to after 2 years) Discounts/Cashback/Offers from major retailers To be considered for the above opportunity you must be eligible to live and work in the UK.
#J-18808-Ljbffr
