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Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service Executive.
The Customer Service Executive will be responsible for end-to-end control of all shipments coming into and out of the Road freight depot.
What’s on offer for the Customer Service Executive
Free parking
Duties & Responsibilities
Manifest daily export trailers and send related pre-advice.
Update collection and delivery status in a timely manner.
Responsible for web bookings.
Monitor, chase and process all POD ensuring timely updating of internal system.
Chase delivery agents for all outstanding POD.
Work with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments.
Customer Service – dealing with queries from customers, subcontractors and drivers and assisting in their enquiries via phone and email.
Skills & Experience
Flexible, adaptable and quick to learn.
Ability to work on own initiative.
Must be able to work well under pressure.
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