* Act as the main point of contact for tenant liaison and coordination; promote positive working relationships and integration amongst tenants; and deal with day to day queries from site occupiers.* Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Seek to action, resolve or escalate tenant issues.
Main duties of the job
CHP is the Head Tenant of 305 community health centres across England, ranging from small Primary Care centres housing one or two GP practices to large community hospitals, which bring together a diverse range of community and primary healthcare services, alongside related local authority and voluntary provisions. The vision of these sites is that they operate as integrated community hubs, as 'catalysts for health & wellbeing' at the heart of their local community, providing services that meet health needs and supporting local people to improve their own health and wellbeing and that of their community. Centre management within CHP is critical to the delivery of this vision, by: Delivering excellent site management so that the site meets the requirements of both patients and service providers; Maximising utilisation of the site, so that the space is fully utilised throughout its working hours; Facilitating collaboration and an integrated approach between services both within the site and in the local community; Engaging local people and organisations so the sites become key community hubs, at the heart of the local community. Job Summary
The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants. About us
Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more. Job responsibilities
Exciting opportunity for an experienced Operations & Relationship Manager (ORM) to join our organisation, on a full time, permanent basis. As an ORM, your role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. The ORM role will report into a Portfolio Manager (PM) within the Region and property portfolio they are assigned. Along with working with the Customer Services Managers (Quality & Improvement) (CSM) and other departments within CHP. Person Specification
Qualifications
Minimum 2 years' experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above). Experience
Experience of presenting complex information to working groups across the health and social care community. Experience of financial management including monitoring budgets. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
CHP is the Head Tenant of 305 community health centres across England, ranging from small Primary Care centres housing one or two GP practices to large community hospitals, which bring together a diverse range of community and primary healthcare services, alongside related local authority and voluntary provisions. The vision of these sites is that they operate as integrated community hubs, as 'catalysts for health & wellbeing' at the heart of their local community, providing services that meet health needs and supporting local people to improve their own health and wellbeing and that of their community. Centre management within CHP is critical to the delivery of this vision, by: Delivering excellent site management so that the site meets the requirements of both patients and service providers; Maximising utilisation of the site, so that the space is fully utilised throughout its working hours; Facilitating collaboration and an integrated approach between services both within the site and in the local community; Engaging local people and organisations so the sites become key community hubs, at the heart of the local community. Job Summary
The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants. About us
Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more. Job responsibilities
Exciting opportunity for an experienced Operations & Relationship Manager (ORM) to join our organisation, on a full time, permanent basis. As an ORM, your role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. The ORM role will report into a Portfolio Manager (PM) within the Region and property portfolio they are assigned. Along with working with the Customer Services Managers (Quality & Improvement) (CSM) and other departments within CHP. Person Specification
Qualifications
Minimum 2 years' experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above). Experience
Experience of presenting complex information to working groups across the health and social care community. Experience of financial management including monitoring budgets. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
