Job Title: 2nd Line IT Support Engineer
Location: Central Liverpool
Salary: £30,000 - £37,000 DOE
Are you an experienced IT professional ready to take on new challenges? We're seeking a proactive and skilled 2nd Line IT Support Technician to be the go-to expert for resolving more complex IT issues.
You'll play a key role in supporting our colleagues, ensuring they have the technology they need to be at their best. If you're passionate about problem-solving, love a challenge, and want to help drive our internal IT services forward, this is the perfect opportunity for you!
Key Responsibilities:
Provide 2nd line support to resolve technical issues and queries.
Troubleshoot hardware, software, and network problems.
Manage and maintain user accounts, permissions, and systems.
Collaborate with 1st line support to ensure smooth escalation of complex issues.
Deliver excellent customer service with a focus on problem-solving.
Requirements:
Previous experience in a 2nd line IT support role.
Strong knowledge of Windows OS, Office 365 stack, and network troubleshooting.
Experience with other applications and technologies including virtualisation and cloud support.
Excellent communication skills and a customer-focused approach.
Ability to work independently and as part of a team.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and friendly work environment.
If this role sounds interesting to you and you would like to know more, please apply and we can have a chat regarding suitability!
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