We are working with a VOIP telephone provider who is expanding their team and is looking for a Helpdesk / Client Services Executive to join them.
About the Company:
A small and friendly company with growth plans throughout 2022, they provide a dedicated VOIP solution to their clients. Passionate about delivering top quality service to clients with a desire to be instrumental in the growth of a VoIP telecoms business, you will become a key member in delivering their services.
As we enter an exciting new phase, we are seeking an exceptional candidate who wants to support our development and join us in further developing our presence in both the education and SME marketplace.
You will need to possess excellent communication skills – both written and verbal, attention to detail, and customer-centric attributes. You should be capable of working individually or as part of a team.
Flexible home working will be considered.
The main purpose of the role is to manage both
on-boarding new client projects
and the
IT helpdesk . Our plans for 2022 are to grow our team, and this role would then also have further responsibility of overseeing 1 or 2 more staff. Within this, Sales Cloud allows us to track accounts, contacts, opportunities, and quotes. Service Cloud provides us with a comprehensive ticketing solution. For on-boarding new clients, we utilise a native add-in within Salesforce called Taskray. Management and progression of current VoIP tickets in Service Cloud – dealing with incidents and requests for change Creation of Taskray on-boarding projects Management and progression of on-boarding projects Delivering end user technical training either face to face or virtually, over the phone, or by e-mail as required Development and documentation of on-boarding processes Development of ticketing processes including escalation Production of scheduled reports including weekly reports on tickets (new, cleared, trends etc) Your Experience: This role would ideally suit someone with VOIP knowledge, either within an IT Support Desk environment or with Service Delivery to clients. You will need great communication skills, both verbally and written. You should be able to work as part of a small team but have the ability to prioritise your own workload and offer excellent customer service experience to our clients.
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on-boarding new client projects
and the
IT helpdesk . Our plans for 2022 are to grow our team, and this role would then also have further responsibility of overseeing 1 or 2 more staff. Within this, Sales Cloud allows us to track accounts, contacts, opportunities, and quotes. Service Cloud provides us with a comprehensive ticketing solution. For on-boarding new clients, we utilise a native add-in within Salesforce called Taskray. Management and progression of current VoIP tickets in Service Cloud – dealing with incidents and requests for change Creation of Taskray on-boarding projects Management and progression of on-boarding projects Delivering end user technical training either face to face or virtually, over the phone, or by e-mail as required Development and documentation of on-boarding processes Development of ticketing processes including escalation Production of scheduled reports including weekly reports on tickets (new, cleared, trends etc) Your Experience: This role would ideally suit someone with VOIP knowledge, either within an IT Support Desk environment or with Service Delivery to clients. You will need great communication skills, both verbally and written. You should be able to work as part of a small team but have the ability to prioritise your own workload and offer excellent customer service experience to our clients.
#J-18808-Ljbffr
