About the job Chief Operations Officer (Neo Bank)
Role : COO Location : Hybrid Essential : 12+ years experience, at least 5 years in executive role and with credit card portfolio experience CTI is seeking to appoint a COO for a scaling neo bank. Responsibilities : Implement and enhance strategies and operations for collections through both in-house and outsourced teams. Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud. Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs. Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring. Manage complaints, ensuring equitable resolution and adherence to regulatory standards. Provide transparent reporting to the CEO and board while proactively addressing operational incidents. Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation. Manage change and technology transformation and oversee outsourced operational platforms. Adopt a hands-on approach to building operations from the ground up, effectively balancing strategic oversight with operational execution. Requirements : Proficient in establishing and managing both manual and automated processes to enhance operational efficiency. Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles. Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks. Proactive and hands-on approach, willing to engage deeply with the intricacies of operations. Focused on customer experience, with the ability to analyse how processes and systems impact customer outcomes. Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent. Optimising workflows to drive productivity and enhance service delivery. Implementing best practices in operational management to mitigate risks and ensure compliance. Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.
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Role : COO Location : Hybrid Essential : 12+ years experience, at least 5 years in executive role and with credit card portfolio experience CTI is seeking to appoint a COO for a scaling neo bank. Responsibilities : Implement and enhance strategies and operations for collections through both in-house and outsourced teams. Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud. Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs. Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring. Manage complaints, ensuring equitable resolution and adherence to regulatory standards. Provide transparent reporting to the CEO and board while proactively addressing operational incidents. Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation. Manage change and technology transformation and oversee outsourced operational platforms. Adopt a hands-on approach to building operations from the ground up, effectively balancing strategic oversight with operational execution. Requirements : Proficient in establishing and managing both manual and automated processes to enhance operational efficiency. Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles. Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks. Proactive and hands-on approach, willing to engage deeply with the intricacies of operations. Focused on customer experience, with the ability to analyse how processes and systems impact customer outcomes. Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent. Optimising workflows to drive productivity and enhance service delivery. Implementing best practices in operational management to mitigate risks and ensure compliance. Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.
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