Information Technology Help Desk Support

IT Executive Support - Contract Role Summary: The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control. Key Responsibilities: Comprehensive support of all executive related IT issues and problems. Escalate problems where necessary to third parties both internal and external. Respond to phone, Email and face-to-face incidents reported to the team. Capture all workload activity via the ServiceNow toolsets. Plan and implement approved desk move and changes. Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards. Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced. environment Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress. Working with different teams to facilitate project work streams in the executive environment. Compiling technical road maps for future innovation & business integration Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives. Support Executive events and Hybrid meetings. Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor. Knowledge/Experience required: Experience supporting in Executive environment. Windows 10 & Office 365 including MS Teams. MacOS. Outlook / Office 365 support. Lenovo & HP Hardware support. Apple Products (MacBook, iPads, iPhones). Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support. Home working support. ITIL understanding and experience of practice. Hybrid meeting & Live event support. Please apply to the advert for more information.

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