Group Head of Infrastructure Operations, Chatham
Client:
OSB Group Location:
Chatham, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
201ad2088ca1 Job Views:
89 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
About the team The Infrastructure Operations team is comprised of Server & Systems, Virtualisation & Storage, Citrix & SharePoint/Web Services – all of which are vital in the continued operation of the Bank! The Group Head of Infrastructure Operations will directly manage these teams, ensuring each respective area is meeting group service levels to maintain standards. Assisting the Group Head of Technology Services, you will contribute to the development of quality assurance and improvement and implement a total quality management framework. Playing a core role within the direction and positive functioning of the company, both in a strategic and day-to-day capacity. This role will be based in Chatham or Wolverhampton and will involve travel across all of our sites. About Us The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia. What you will be doing Your responsibilities will include: Implementing solutions to challenges and problems Developing and improving infrastructure plans, services, policies, procedures, and processes Identifying and taking action to mitigate risk, ensuring effective controls are in place Driving redress to increase the effectiveness of our services; identifying and implementing continuous improvement Contributing to the design and delivery of a quality improvement framework by analysing and interpreting data Supporting the delivery of a wellbeing framework for employees and contributing to the overall development of staff Overseeing timing, resources, scheduling, and staffing to effectively meet high demand and keep customer experience smooth and timely Taking a hands-on role where necessary, particularly on project management work, IT budget forecasting, DR Tests Nurturing teams of highly technical professional specialists during change/release management Operationalising, implementing, and developing the Groups IT Operations Strategy to provide direction to teams Assisting in analysis, planning, and oversight of all elements of the Group's Infrastructure Operations Collaborating with key stakeholders across the globe to build and maintain infrastructure systems which are effectively managed & implemented Translating organisational direction into specific team and individual job expectations through effective coaching, performance management, and monitoring Ensuring that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility Ensuring that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility Maintaining the company’s compliance standards and ensuring timely completion of all mandatory online training modules and attestations Line managing and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration, and recruitment As nominated Risk Champion for your function, working alongside the Risk function in developing and maintaining a risk management agenda Acting as the Relationship Owner and primary business contact for the vendor(s) assigned to you In return for your commitment: We offer a base salary dependent on experience from £80,000 – £90,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 25% 30 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13-week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience/knowledge and qualifications set out below: Extensive experience of service desk/desktop or specialised IT Operational support experience or similar role Extensive experience in people management including recruiting talent, managing performance, and training and mentoring staff Extensive experience coordinating installations, upgrades, and maintenance of day-to-day operations Extensive experience working knowledge and understanding of Continual service improvement lifecycle Extensive experience nurturing service delivery around applications, Cloud, websites etc in a multi-office global environment All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
#J-18808-Ljbffr
Client:
OSB Group Location:
Chatham, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
201ad2088ca1 Job Views:
89 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
About the team The Infrastructure Operations team is comprised of Server & Systems, Virtualisation & Storage, Citrix & SharePoint/Web Services – all of which are vital in the continued operation of the Bank! The Group Head of Infrastructure Operations will directly manage these teams, ensuring each respective area is meeting group service levels to maintain standards. Assisting the Group Head of Technology Services, you will contribute to the development of quality assurance and improvement and implement a total quality management framework. Playing a core role within the direction and positive functioning of the company, both in a strategic and day-to-day capacity. This role will be based in Chatham or Wolverhampton and will involve travel across all of our sites. About Us The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia. What you will be doing Your responsibilities will include: Implementing solutions to challenges and problems Developing and improving infrastructure plans, services, policies, procedures, and processes Identifying and taking action to mitigate risk, ensuring effective controls are in place Driving redress to increase the effectiveness of our services; identifying and implementing continuous improvement Contributing to the design and delivery of a quality improvement framework by analysing and interpreting data Supporting the delivery of a wellbeing framework for employees and contributing to the overall development of staff Overseeing timing, resources, scheduling, and staffing to effectively meet high demand and keep customer experience smooth and timely Taking a hands-on role where necessary, particularly on project management work, IT budget forecasting, DR Tests Nurturing teams of highly technical professional specialists during change/release management Operationalising, implementing, and developing the Groups IT Operations Strategy to provide direction to teams Assisting in analysis, planning, and oversight of all elements of the Group's Infrastructure Operations Collaborating with key stakeholders across the globe to build and maintain infrastructure systems which are effectively managed & implemented Translating organisational direction into specific team and individual job expectations through effective coaching, performance management, and monitoring Ensuring that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility Ensuring that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility Maintaining the company’s compliance standards and ensuring timely completion of all mandatory online training modules and attestations Line managing and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration, and recruitment As nominated Risk Champion for your function, working alongside the Risk function in developing and maintaining a risk management agenda Acting as the Relationship Owner and primary business contact for the vendor(s) assigned to you In return for your commitment: We offer a base salary dependent on experience from £80,000 – £90,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 25% 30 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13-week period. Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth. Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme. Could you be the one? We are looking for talented individuals who have the experience/knowledge and qualifications set out below: Extensive experience of service desk/desktop or specialised IT Operational support experience or similar role Extensive experience in people management including recruiting talent, managing performance, and training and mentoring staff Extensive experience coordinating installations, upgrades, and maintenance of day-to-day operations Extensive experience working knowledge and understanding of Continual service improvement lifecycle Extensive experience nurturing service delivery around applications, Cloud, websites etc in a multi-office global environment All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
#J-18808-Ljbffr
