In this role, you will assist the Retail Management team in the day-to-day running of the designated stores within a specific area. You will take ownership of a number of duties while ensuring that the stores' KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, motivating the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
Responsibilities
Ensure that customers are given considerate and responsible service throughout their visit. Deal with inquiries and complaints, resolving issues at the earliest opportunity in a professional manner. Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines. Have an understanding of the Customer Service measuring programme and Customer Satisfaction Surveys. Ensure that targets are achieved and, where possible, exceeded. Able to understand and interpret the relevant Oracle reports. Utilise in-store devices, ensuring that all team members are driving this at every opportunity. Confident use of the store’s dashboard to analyse Footfall, ATV, and Conversion. Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques. Ensure that the weekly brief has been actioned within the store. Ensure that all merchandise is correctly priced, price amendments are actioned, and all POS is correctly displayed. Keep stock on display clean and presentable at all times. Training & Development
Develop internal staff and promote progression within the group. Monitor the Training and Development site and keep track of staff progression through the relevant E-assessments. Assist with store recruitment, new starter inductions, and staff training. Management development should be prioritised with the use of the Trainee Management Academy. Skills/Experience/Knowledge Needed
Strong verbal and written communication skills. IT skills - Microsoft Outlook, Word, and Excel. Willing to travel. We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits: Staff Discount On JD Group and other brands within the organisation. Pension Scheme. Personal development opportunities to learn and develop at work. Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
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Ensure that customers are given considerate and responsible service throughout their visit. Deal with inquiries and complaints, resolving issues at the earliest opportunity in a professional manner. Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines. Have an understanding of the Customer Service measuring programme and Customer Satisfaction Surveys. Ensure that targets are achieved and, where possible, exceeded. Able to understand and interpret the relevant Oracle reports. Utilise in-store devices, ensuring that all team members are driving this at every opportunity. Confident use of the store’s dashboard to analyse Footfall, ATV, and Conversion. Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques. Ensure that the weekly brief has been actioned within the store. Ensure that all merchandise is correctly priced, price amendments are actioned, and all POS is correctly displayed. Keep stock on display clean and presentable at all times. Training & Development
Develop internal staff and promote progression within the group. Monitor the Training and Development site and keep track of staff progression through the relevant E-assessments. Assist with store recruitment, new starter inductions, and staff training. Management development should be prioritised with the use of the Trainee Management Academy. Skills/Experience/Knowledge Needed
Strong verbal and written communication skills. IT skills - Microsoft Outlook, Word, and Excel. Willing to travel. We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits: Staff Discount On JD Group and other brands within the organisation. Pension Scheme. Personal development opportunities to learn and develop at work. Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
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