Client:
Enfield Council
Location:
Enfield, United Kingdom
Job Category:
Housing
EU work permit required:
Yes
Job Reference:
3d1afbde1d78
Job Views:
59
Posted:
25.01.2025
Expiry Date:
11.03.2025
Job Description: Hours Per Week: 35.00 Start Date: Immediate Start Start Time: 09:00 End Time: 17:00 Salary: £16.01
Purpose of the Role: Provide high quality and comprehensive support to the service user to empower them to plan, work towards and achieve their outcomes. Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies procedures and legislation.
Work as a part of a responsive team working in the community providing an extension of the call centre and first port of call to residents across the borough. Deliver a tenure blind, wholesome people and place offer for residents living in Council Housing properties, identifying the most vulnerable ones and support as appropriate and ensuring the needs of the wider community are met.
Provide housing support and tenancy management service to residents living in defined communities and localities. Respond to all initial enquiries and provide first time right transactional resolution.
Provide property management function meeting all health and safety and residents’ safety requirements. Carry out testing and regular inspections of dwellings, blocks and estates, raise repairs and follow through to satisfactory completion.
Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Council Housing ensuring the needs of the wider community are met. Provide emergency response, details to be determined as required by individual service teams’ need and in cognisance of individual circumstances.
Be part of a highly visible team working mostly in community, remotely and via face-to-face contacts with residents. Display respect at all times, get things done and own the matter to its conclusion.
Essential Responsibilities:
As a regular and intrinsic part of this role, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
Experience of delivering customer facing multi-landlord tenure blind customer service.
Understanding of property management function and knowledge of underlying health and safety and residents’ safety regulations.
Experience of working in a fast-paced environment, with many competing priorities.
Experience of maintaining partnerships.
Desirable:
Knowledge of housing law and understanding of the issues involved in tenancy management.
Competencies:
Deliver service performance
Focus on continuous improvement
Political awareness and context
Qualifications & Professional Registration Criteria:
Willingness to undertake housing related qualification.
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Enfield Council
Location:
Enfield, United Kingdom
Job Category:
Housing
EU work permit required:
Yes
Job Reference:
3d1afbde1d78
Job Views:
59
Posted:
25.01.2025
Expiry Date:
11.03.2025
Job Description: Hours Per Week: 35.00 Start Date: Immediate Start Start Time: 09:00 End Time: 17:00 Salary: £16.01
Purpose of the Role: Provide high quality and comprehensive support to the service user to empower them to plan, work towards and achieve their outcomes. Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies procedures and legislation.
Work as a part of a responsive team working in the community providing an extension of the call centre and first port of call to residents across the borough. Deliver a tenure blind, wholesome people and place offer for residents living in Council Housing properties, identifying the most vulnerable ones and support as appropriate and ensuring the needs of the wider community are met.
Provide housing support and tenancy management service to residents living in defined communities and localities. Respond to all initial enquiries and provide first time right transactional resolution.
Provide property management function meeting all health and safety and residents’ safety requirements. Carry out testing and regular inspections of dwellings, blocks and estates, raise repairs and follow through to satisfactory completion.
Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Council Housing ensuring the needs of the wider community are met. Provide emergency response, details to be determined as required by individual service teams’ need and in cognisance of individual circumstances.
Be part of a highly visible team working mostly in community, remotely and via face-to-face contacts with residents. Display respect at all times, get things done and own the matter to its conclusion.
Essential Responsibilities:
As a regular and intrinsic part of this role, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
Experience of delivering customer facing multi-landlord tenure blind customer service.
Understanding of property management function and knowledge of underlying health and safety and residents’ safety regulations.
Experience of working in a fast-paced environment, with many competing priorities.
Experience of maintaining partnerships.
Desirable:
Knowledge of housing law and understanding of the issues involved in tenancy management.
Competencies:
Deliver service performance
Focus on continuous improvement
Political awareness and context
Qualifications & Professional Registration Criteria:
Willingness to undertake housing related qualification.
#J-18808-Ljbffr
