Your new company
A fantastic opportunity has arisen for a 1st Line Support Advisor to join an organisation based in Newcastle.
Your new role A highly motivated and conscientious individual, your main areas of responsibility will include: Diagnose and resolve critical software issues Take ownership of cases through to resolution Assist other members of the support team Ensuring KPI’s are met Liaise directly with customers regarding technical issues, via phone and email Identify reoccurring technical faults and recommendations to the Support Manager
What you'll need to succeed This role requires a dedication to delivering outstanding customer service along with a good technical understanding. Previous software support experience is desirable Customer focussed Strong troubleshooting ability Highly motivated Excellent communication skills Strong time management skills Good documentation skills Able to work well as part of a team and individually Maintain awareness of new and emerging technologies
What you'll get in return Free on street parking. Pension Scheme 20 days holiday plus 8 bank holidays per year. You will also earn an additional holiday for each year of service capped at 3 additional holidays. Option to buy additional holidays Training programme and ongoing support to aid personal development. Close to public transport Friendly and supportive team
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Your new role A highly motivated and conscientious individual, your main areas of responsibility will include: Diagnose and resolve critical software issues Take ownership of cases through to resolution Assist other members of the support team Ensuring KPI’s are met Liaise directly with customers regarding technical issues, via phone and email Identify reoccurring technical faults and recommendations to the Support Manager
What you'll need to succeed This role requires a dedication to delivering outstanding customer service along with a good technical understanding. Previous software support experience is desirable Customer focussed Strong troubleshooting ability Highly motivated Excellent communication skills Strong time management skills Good documentation skills Able to work well as part of a team and individually Maintain awareness of new and emerging technologies
What you'll get in return Free on street parking. Pension Scheme 20 days holiday plus 8 bank holidays per year. You will also earn an additional holiday for each year of service capped at 3 additional holidays. Option to buy additional holidays Training programme and ongoing support to aid personal development. Close to public transport Friendly and supportive team
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#J-18808-Ljbffr
