Interim Computer Operations Analyst
Job Ref:
Thames Valley BL 365638 Pay Rate:
£193.15 per day PAYE Hours per week:
37 Monday - Friday, TBC Role Length:
This opening assignment is for 6 months City:
KIDLINGTON Hybrid Management Vetting and Security Check (MV and SC) NB:
Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure. You will monitor and manage the ICT infrastructure & networks environment, both proactively and reactively ensuring service availability is maintained at a high level with limited outages. Key Responsibilities: Maintain a high level of availability of services provided to TVP / HC users by responding to alerts and events on a 24/7 basis, utilising the specialist tools in place and automation where possible. Ensure a timely response to referred incidents and requests for the support, resolution and management of systems according to agreed procedures to meet business needs. Act as a point of escalation from the Service Desk ensuring resolution is within the defined service level agreement. Identify problems or trends within the ICT estate and work with the problem manager to ensure root cause and technical resolution is identified. Carry out regular operational maintenance and procedures including tape runs, file storage, etc. to ensure all documentation is kept up to date. Support 3rd party suppliers when environment access controls need to be provided and access approved. Act as advisor & contributor on capacity requirements across the estate ensuring file storage is always available. Identify any configuration item alerts that can be automated within the estate and apply via the tools roadmap within the estate to report against defined, acceptable performance parameters. Adhere to the JICT ITIL request for change process ensuring assessments and RFC’s are presented at CAB. Provide guidance and mentoring to increase skills of the Service Desk Analysts, working with them to ensure all knowledge base articles are up to date. Key Requirements: Knowledge of monitoring tools including Azure, ServiceNow, Solarwinds, SCOM & SCCM. Knowledge of ITIL incident, event & access management processes and best practices. An understanding of Microsoft Server technologies as well as knowledge of virtualisation. A proactive and analytical approach with a technical background of supporting on both premises & cloud services. Proven ability to work in teams with little or no direct supervision. Ability to understand how the application of ICT technology impacts the organisation, business objectives and processes. Able to articulate technical designs and principles to a non-technical audience. Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments. Desirable: Qualified ITIL v3 Foundation.
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Thames Valley BL 365638 Pay Rate:
£193.15 per day PAYE Hours per week:
37 Monday - Friday, TBC Role Length:
This opening assignment is for 6 months City:
KIDLINGTON Hybrid Management Vetting and Security Check (MV and SC) NB:
Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure. You will monitor and manage the ICT infrastructure & networks environment, both proactively and reactively ensuring service availability is maintained at a high level with limited outages. Key Responsibilities: Maintain a high level of availability of services provided to TVP / HC users by responding to alerts and events on a 24/7 basis, utilising the specialist tools in place and automation where possible. Ensure a timely response to referred incidents and requests for the support, resolution and management of systems according to agreed procedures to meet business needs. Act as a point of escalation from the Service Desk ensuring resolution is within the defined service level agreement. Identify problems or trends within the ICT estate and work with the problem manager to ensure root cause and technical resolution is identified. Carry out regular operational maintenance and procedures including tape runs, file storage, etc. to ensure all documentation is kept up to date. Support 3rd party suppliers when environment access controls need to be provided and access approved. Act as advisor & contributor on capacity requirements across the estate ensuring file storage is always available. Identify any configuration item alerts that can be automated within the estate and apply via the tools roadmap within the estate to report against defined, acceptable performance parameters. Adhere to the JICT ITIL request for change process ensuring assessments and RFC’s are presented at CAB. Provide guidance and mentoring to increase skills of the Service Desk Analysts, working with them to ensure all knowledge base articles are up to date. Key Requirements: Knowledge of monitoring tools including Azure, ServiceNow, Solarwinds, SCOM & SCCM. Knowledge of ITIL incident, event & access management processes and best practices. An understanding of Microsoft Server technologies as well as knowledge of virtualisation. A proactive and analytical approach with a technical background of supporting on both premises & cloud services. Proven ability to work in teams with little or no direct supervision. Ability to understand how the application of ICT technology impacts the organisation, business objectives and processes. Able to articulate technical designs and principles to a non-technical audience. Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments. Desirable: Qualified ITIL v3 Foundation.
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