Pharmacy Technician – Clinical Support Clinical · Glasgow · Hybrid Remote

About the Role Are you a detail-oriented and compassionate Pharmacy Technician looking for a meaningful role in a non-patient-facing environment? We’re seeking a motivated individual to join our Clinical Support Team, where you’ll play a key part in supporting patients and collaborating with a team of experienced pharmacists. This role is ideal for someone passionate about delivering high-quality care through clear communication, medication management, and collaborative problem-solving. If you thrive in a dynamic and supportive environment, enjoy working behind the scenes to ensure patient safety, and excel at optimising medication management processes, we’d love to hear from you! What You’ll Be Doing As a Pharmacy Technician in our Clinical Support Team, you’ll provide vital support to patients and the clinical team, ensuring safe and effective medication use. Your day-to-day tasks will include responding to patient inquiries, liaising with GPs, and assisting in managing medication-related incidents. You’ll also help maintain documentation, support process improvements, and ensure all administrative tasks are completed to the highest standard. Key Responsibilities Patient Communication : Respond to patient inquiries via email and phone, offering clear guidance on medication use, side effects, and storage. Provide advice on adherence strategies and resolve general medication-related concerns. Medication Management : Support patients in understanding changes to prescriptions or dosages. Liaise with GP surgeries to address concerns and gather necessary information. Incident and Error Support : Assist in managing and resolving medication-related incidents or errors. Collaborate with team leads to investigate issues and implement preventative solutions. Clinical Team Support : Work closely with the pharmacist team to ensure seamless communication and patient care. Help create and maintain documentation, SOPs, and best practices for medication management. Administrative Duties : Maintain accurate patient records in line with company policies and regulations. Track and manage tasks related to medication queries, incidents, and GP liaison to ensure timely resolution. What We’re Looking For Qualifications and Experience : Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC). Proven experience in a community, hospital, or online pharmacy setting. Strong knowledge of medication management and pharmaceutical regulations. Skills : Excellent communication skills, with the ability to simplify complex information for patients. Strong organisational and time-management abilities, capable of managing multiple tasks. Problem-solving mindset with meticulous attention to detail. Proficiency in pharmacy-related software and systems. Personal Attributes : A collaborative team player who thrives in a supportive environment. Compassionate and patient-focused, with a commitment to high-quality care. Self-motivated and proactive, with a desire for professional growth. Why You’ll Love Working Here Join a supportive and forward-thinking organisation where you’ll have the opportunity to make a real impact in patient care. This role offers professional growth, collaboration with experienced colleagues, and the chance to contribute to improving medication management processes. Supportive Environment : Work with a collaborative and dedicated team. Growth Opportunities : Develop your skills and grow in a role that values your expertise. Meaningful Work : Contribute to patient safety and care in a non-patient-facing capacity. Salary:

£30,000 - £32,000 Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Internal progression opportunities Relaxed dress code Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

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