Main area: Administration
Grade Band: 3
Contract: Permanent
Working Hours: Monday to Friday, 08:00 to 18:00 Hours, Full time - 37.5 hours per week (core hours will be working between 8am-6pm across Mon-Sun)
Job ref: 350-CC6933263
Site: V7 Building, Town: Liverpool
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 28/01/2025 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel.
Job overview
To provide comprehensive, efficient and effective administrative service within a Transfer of Care Hub to support the discharge system and data outputs as required by its multi-Disciplinary teams both internal and external. Using your organisational, analytical, administration and people skills, you will contribute towards an effective and consistent level of service. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. Main duties of the job
Update, collate and share complex discharge data within the service unsupervised. Organise and prioritize daily tasks unsupervised. Input and maintain information on the service’s various systems, ensuring accuracy and timeliness. Create and maintain data logs using MS Excel and linked NHS systems. Monitor patients added to or removed from discharge logs. Manage data entry, retrieval, and maintenance of patient records. Handle a high volume of queries via secure email, liaising with both internal and external agencies. Provide effective liaison with multi-department staff, patients, carers, and outside agencies. Answer the telephone and respond to queries in a timely manner. Collect and input data on to the Emis Web system, investigating discrepancies. Participate in service development activities and mandatory training. Assist with the training of new clerks within the service. Liaise with colleagues at all levels across other agencies and organisations. Manage workload and prioritise tasks unsupervised. Operate and maintain information systems, ensuring high standards of information recording. Produce standardised reports and/or statistical information as requested. Transfer relevant information to all health and social care providers as requested. Input accurate and timely information required for audit purposes. Provide cover for and undertake duties of absent colleagues. Support individuals’ equality, diversity, and rights. Contribute towards service improvement initiatives. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the administrative support service. Recognise and respond appropriately to urgent situations. Contribute to the effective and efficient use of resources. Understand and adhere to trust policies, procedures, and guidelines. Report any concern regarding patient care to line manager. Undertake any other delegated duties as appropriate. Person specification
Values
Accountability Support Responsive to service users Engaging leadership style Transparency and honesty Discreet Qualifications
GCSE/NVQ2 or equivalent, or equivalent work-based experience Knowledge
Fully experienced with Microsoft Office, including Outlook, Word, Excel, PowerPoint Experience of working in an office Ability to complete inquiries within a daily time frame Ability to solve and deal with queries independently Attention to detail with high levels of accuracy Extensive knowledge of office procedures Ability to work confidentially and sensitively Skills
Ability to plan, prioritise and schedule work Effective communication and interpersonal skills Ability to work with attention to detail Ability to work effectively within teams Ability to work on own initiative Excellent time management and organisational skills Good verbal and written communication skills Good interpersonal and organisational skills Ability to develop and maintain electronic filing systems Ability to develop effective relationships with colleagues in the health care setting Accuracy skills, including effective typing and data input skills Able to deal with sensitive issues with tact and diplomacy Ability to prioritise own workload and work to defined time scales Commitment to team working Willingness to undertake training appropriate to the post High concentration skills Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled and meet the minimum criteria for the role. If you would like your application to be considered under the Trust’s guaranteed interview scheme, please indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored.
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To provide comprehensive, efficient and effective administrative service within a Transfer of Care Hub to support the discharge system and data outputs as required by its multi-Disciplinary teams both internal and external. Using your organisational, analytical, administration and people skills, you will contribute towards an effective and consistent level of service. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. Main duties of the job
Update, collate and share complex discharge data within the service unsupervised. Organise and prioritize daily tasks unsupervised. Input and maintain information on the service’s various systems, ensuring accuracy and timeliness. Create and maintain data logs using MS Excel and linked NHS systems. Monitor patients added to or removed from discharge logs. Manage data entry, retrieval, and maintenance of patient records. Handle a high volume of queries via secure email, liaising with both internal and external agencies. Provide effective liaison with multi-department staff, patients, carers, and outside agencies. Answer the telephone and respond to queries in a timely manner. Collect and input data on to the Emis Web system, investigating discrepancies. Participate in service development activities and mandatory training. Assist with the training of new clerks within the service. Liaise with colleagues at all levels across other agencies and organisations. Manage workload and prioritise tasks unsupervised. Operate and maintain information systems, ensuring high standards of information recording. Produce standardised reports and/or statistical information as requested. Transfer relevant information to all health and social care providers as requested. Input accurate and timely information required for audit purposes. Provide cover for and undertake duties of absent colleagues. Support individuals’ equality, diversity, and rights. Contribute towards service improvement initiatives. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the administrative support service. Recognise and respond appropriately to urgent situations. Contribute to the effective and efficient use of resources. Understand and adhere to trust policies, procedures, and guidelines. Report any concern regarding patient care to line manager. Undertake any other delegated duties as appropriate. Person specification
Values
Accountability Support Responsive to service users Engaging leadership style Transparency and honesty Discreet Qualifications
GCSE/NVQ2 or equivalent, or equivalent work-based experience Knowledge
Fully experienced with Microsoft Office, including Outlook, Word, Excel, PowerPoint Experience of working in an office Ability to complete inquiries within a daily time frame Ability to solve and deal with queries independently Attention to detail with high levels of accuracy Extensive knowledge of office procedures Ability to work confidentially and sensitively Skills
Ability to plan, prioritise and schedule work Effective communication and interpersonal skills Ability to work with attention to detail Ability to work effectively within teams Ability to work on own initiative Excellent time management and organisational skills Good verbal and written communication skills Good interpersonal and organisational skills Ability to develop and maintain electronic filing systems Ability to develop effective relationships with colleagues in the health care setting Accuracy skills, including effective typing and data input skills Able to deal with sensitive issues with tact and diplomacy Ability to prioritise own workload and work to defined time scales Commitment to team working Willingness to undertake training appropriate to the post High concentration skills Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled and meet the minimum criteria for the role. If you would like your application to be considered under the Trust’s guaranteed interview scheme, please indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored.
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