Service Analyst

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Full time
Location: Liverpool
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Job offered by: Rathbone Brothers
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Category:
Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth. Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager. We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly. Job Title: Service Analyst (Access) x 2 Department: IT Operations Location: Liverpool Contract Type: 6 month FTC Reporting to: Shani Weston The Role

Providing a central function for the management and ownership of all identity and access management processes and requests within Rathbones including but not limited to JML, application & folder access request fulfilment and attestation. The Access management analyst will work closely with internal and external audit teams, completing audit reviews and collation of audit evidence, ensuring compliance with our controls and standards. Outcomes of the Role

To support the development and ongoing maintenance of access management services. To work closely with other Technology teams on integrating access management services within Technology and business systems to increase efficiency through automation around areas such as JML processes, application access request fulfilment and attestation. To work with the Oversight & Control teams to provide application access attestations and alerting or reporting when required. Develop technical knowledge and share with appropriate teams the operational procedures for access management. Assist in ensuring that all access management capabilities are mapped to internal processes, policies, and standards. Develop metrics to measure and improve the alignment. To provide information to both internal and external Auditors in response to findings. Completing audit reviews and collation of audit evidence, taking responsibility for identifying service and process improvements to ensure compliance with our controls and standards. Undertake any other task as requested by your line manager, documenting dates, issues and actions arising. Knowledge, Skills and Experience

ITIL v4 foundation Knowledge of Microsoft Active Directory Microsoft Teams Strong knowledge of key ITAM principles. Experience with ITAM Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

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