About the role:
To provide a dynamic and progressive service to residents, community groups, and visitors. Duties may vary according to location but will focus on providing an excellent customer experience; creatively engaging customers with a range of digital and physical resources in ways that encourage a love of history, culture, reading, knowledge, and lifelong learning.
To work collaboratively with colleagues across Cultural Services and to assist in providing an integrated approach to service improvements and developments.
About you:
Experience of using ICT and confidence in adapting to changing technologies at work.
A good understanding of public libraries, museums, and cultural venues, and their role in the community.
Good general education – 5 GCSEs, A-C or equivalent.
Commitment to high standards.
Ability to work on own initiative as well as within a team.
What you will do:
To undertake all duties required for the day-to-day operation of the facility, including assisting with supervision of volunteers.
To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
To be confident in using and supporting customers with a wide range of digital systems and resources.
To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality. Raising awareness of the full range of services to a variety of audiences through engagement with physical resources and digitally via advancing technologies, and delivering activities and events designed to encourage participation.
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