Retail Support Manager

RETAIL SUPPORT MANAGER Do you have passion for all luxury beauty products, brands, and services? Do you have great retail management experience? Do you want to join Liverpool's Beauty Hot Spot? If so, we want to hear from you! Luxury Department Store Harvey Nichols is searching for a new Retail Manager to join them in Liverpool Beauty Bazaar. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. When it opened in 2012, Beauty Bazaar transformed the landscape of luxury beauty retail. The store provides the ultimate indulgent beauty experience and the UK’s first, one-stop destination for all things beauty. On the First floor, we have our lavishly appointed Champagne and cocktail bar, the WOW Bar offering an extensive Champagne and wine list as well as delicious cocktails. How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this, you will have access to a world of amazing benefits such as: Up to 40% off fashion Up to 40% off hospitality, food market, and hampers 30% off beauty and perfumery, wine, and spirits Clothing allowance Bonus You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion, and Sustainability. These are just some of the reasons people join and stay! About the role... As Retail Manager, in conjunction with the Store Manager, you will ensure that the Cash Office, Security, Maintenance, and Stock Movement functions are providing a comprehensive service to the business and that there are adequate controls in all administration areas. This will be conducted in line with Company policies and procedures and in a manner that fully supports Harvey Nichols Ways of Working. Ensure that the highest possible standards of customer service are delivered by the support functions both face to face and via the telephone. Ensure all point of sale transactions are conducted in line with the company’s set standards and regulations to ensure that all departmental and store systems are adhered to through continuous training of staff. Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimise stock loss and ensure stock accuracy. Maintain all stock movement procedures and ensure staff adhere to them. Oversee the Delivery, IBT, RTW, RTV, and Store Fulfilment processes to ensure all procedures are being followed and Company standards are being met. Oversee the accurate preparation of the twice yearly stocktake. Ensure that the store is maintained in a safe and secure manner, free of hazards, and that Health and Safety Regulations are adhered to at all times and intruders are minimised. Support loss prevention by maintaining a keen awareness of store security procedures and policies and carry out stock checks as directed by the Store and Retail Managers. Follow procedures to investigate till discrepancies. Ensure that all statutory and data protection requirements are met. Assist the General Manager to minimise stock loss and ensure security of the building and its contents through optimisation of security resources and ensure adherence to security procedures for all employees. Deal with all till maintenance and ensure all hardware is serviced regularly. Ensure that all statutory data protection requirements are met. Deal with customer queries on statements, payments etc., both face to face and over the telephone. Ensure all petty cash expenses for both food and non-food expense items are processed accurately and promptly. Control costs for staff and other expenses within agreed budgets. Work in conjunction with the Store Manager to prepare and manage all store budgets and reforecasting, liaising with finance to ensure agreed budgets are met. Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail, and are looking for something uniquely different. Do you also have: Demonstrable experience in a similar retail support or operations support role. Experience of management of company systems. Able to work well under pressure. Strong organisational skills. Excellent communication skills. If this sounds like you, we want to hear from you! Where do I sign?? If you are already thinking of what you will wear on your first day (no, we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us. Benefits: Competitive Salary

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