Technical Infrastructure Specialist - Dorking - Specialist Recruit
Description
The role of the Senior Technical Support Engineer involves supporting customer infrastructures and maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions. You will work on issues escalated by the 2nd line team, becoming the primary point of contact on that ticket. You will need to prioritise your work to ensure any failed IT service is restored as quickly as possible while providing regular updates on all your tickets. Providing communication to other areas of business about major problems and ongoing issues. You will be required to liaise with 3rd party suppliers when necessary, requesting support from external suppliers regarding hardware, software or connectivity support. Communicate updates to the customer and ensure 3rd party meets its SLA targets. Skills & Qualifications
A strong desire and focus on continued improvements and personal development A desire to be part of an overall team and achieve team goals, providing guidance to junior engineers Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders Outstanding problem-solving skills
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Description
The role of the Senior Technical Support Engineer involves supporting customer infrastructures and maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions. You will work on issues escalated by the 2nd line team, becoming the primary point of contact on that ticket. You will need to prioritise your work to ensure any failed IT service is restored as quickly as possible while providing regular updates on all your tickets. Providing communication to other areas of business about major problems and ongoing issues. You will be required to liaise with 3rd party suppliers when necessary, requesting support from external suppliers regarding hardware, software or connectivity support. Communicate updates to the customer and ensure 3rd party meets its SLA targets. Skills & Qualifications
A strong desire and focus on continued improvements and personal development A desire to be part of an overall team and achieve team goals, providing guidance to junior engineers Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders Outstanding problem-solving skills
#J-18808-Ljbffr
