Duties will include:
Months 1 to 8:
You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team. Months 8 to 16:
You will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself. General Skills & Experience: Strong customer care and client-facing skills Good verbal and written communications skills Excellent telephone manner Organised, focused and rigorous Proven problem-solving skills Able to work in a team environment Must have desire and ability to develop new skills on the job Strong team focus and ability to work with and without direct supervision Attitude: Mature attitude in a professional environment Desire to be a team player Looking for challenges and solutions Promotes Customer Service 'Can do' attitude Sense of humour Technical Skills - An awareness of: IT Hardware Windows Operating systems Microsoft 365
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You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team. Months 8 to 16:
You will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself. General Skills & Experience: Strong customer care and client-facing skills Good verbal and written communications skills Excellent telephone manner Organised, focused and rigorous Proven problem-solving skills Able to work in a team environment Must have desire and ability to develop new skills on the job Strong team focus and ability to work with and without direct supervision Attitude: Mature attitude in a professional environment Desire to be a team player Looking for challenges and solutions Promotes Customer Service 'Can do' attitude Sense of humour Technical Skills - An awareness of: IT Hardware Windows Operating systems Microsoft 365
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