Description
About the Role
We’re looking for a passionate leader to join us at our Skegness Resort as part of our Resort Safety team. As the Resort Safety Manager, you will be responsible for leading all day-to-day operations within the Resort Safety (Night) team function for a large complex, with multiple entertainment/licensed venues, thousands of guests, and team living on resort.
You will be responsible for maintaining the layered security arrangements of the resort, from perimeter to internal patrols, to specific venue staff (doors and internal patrols), including mobile patrols, response tasks, and balancing security arrangements against customer/guest experience ensuring the safety of team and guests.
You will lead your team, focusing on promoting a culture centered on delivering an amazing guest experience alongside driving brand profit and growth.
You will also closely monitor KPIs, guest NPS, and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.
This is an operational guest-facing role; therefore, all non-guest facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time with your team, around all areas of the Resort, and with our guests.
Shift pattern for this role will be Friday to Tuesday - 5.00 PM to 1.00 AM.
About You We are looking for an individual with previous demonstrable experience of leading a (venue) team in the private security industry and experience in placing the customer/guest experience at the heart of everything that we do.
Demonstrable experience of leading teams to success includes proficiency in managing performance, coaching and delivering team training, setting standards and role modeling this behavior, problem-solving, and providing feedback.
You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.
This role also requires you to hold a current SIA Door Supervisor License and Driving License.
Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible.
About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s! #J-18808-Ljbffr
We’re looking for a passionate leader to join us at our Skegness Resort as part of our Resort Safety team. As the Resort Safety Manager, you will be responsible for leading all day-to-day operations within the Resort Safety (Night) team function for a large complex, with multiple entertainment/licensed venues, thousands of guests, and team living on resort.
You will be responsible for maintaining the layered security arrangements of the resort, from perimeter to internal patrols, to specific venue staff (doors and internal patrols), including mobile patrols, response tasks, and balancing security arrangements against customer/guest experience ensuring the safety of team and guests.
You will lead your team, focusing on promoting a culture centered on delivering an amazing guest experience alongside driving brand profit and growth.
You will also closely monitor KPIs, guest NPS, and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.
This is an operational guest-facing role; therefore, all non-guest facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time with your team, around all areas of the Resort, and with our guests.
Shift pattern for this role will be Friday to Tuesday - 5.00 PM to 1.00 AM.
About You We are looking for an individual with previous demonstrable experience of leading a (venue) team in the private security industry and experience in placing the customer/guest experience at the heart of everything that we do.
Demonstrable experience of leading teams to success includes proficiency in managing performance, coaching and delivering team training, setting standards and role modeling this behavior, problem-solving, and providing feedback.
You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.
This role also requires you to hold a current SIA Door Supervisor License and Driving License.
Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible.
About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s! #J-18808-Ljbffr
