This is a unique opportunity to gain hands-on HR experience at Luton Town FC. Joining the HR team as part of an exciting period of change & growth.
As part of the HR admin apprentice, you will provide administrative support to the People team across the employee experience, while gaining valuable practical experience in various HR functions. You will assist in recruitment processes, employee onboarding, maintaining employee records, and supporting HR projects.
This is a full-time apprenticeship role, that includes dedicating 20% of your time towards studying for a Level 3 HR qualification.
This role offers an excellent opportunity to develop foundational HR skills under the guidance of experienced professionals.
What you’ll be doing
Support the onboarding process for new hires, including preparing paperwork, conducting induction sessions, and ensuring a smooth transition into the Club. Delivering excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers and to employees when needed. Using analytical and active listening skills to understand requirements and establish root causes before developing HR solutions. Dealing effectively with internal customers, using interpersonal skills and communicating well through a range of media e.g. online, phone, face to face and email. Building trust and sound relationships with customers. Building and maintaining strong working relationships with people in the team and across the Club. Supporting colleagues, collaborating across the HR team and providing administrative support for a wide variety of tasks. Identifying opportunities to improve HR performance and services; this includes supporting implementation of HR changes/projects. Maintaining accurate HR records, preparing reports and management information from HR data, with interpretation as required. Managing the HR email inbox, ensuring fast response times and seeing through to resolution. Keeping up to date with business changes and HR legal/policy/process changes relevant to the role. What you’ll need to be successful
Administrative experience and exceptional attention to detail Proven ability to complete administrative tasks at pace and with accuracy Excellent written and verbal communication skills Strong ‘customer first’ approach to handling queries internally and externally Able to build relationships quickly and foster long-term collaboration Able to demonstrate solution-focused approach and analytical thinking Curious mind, open to learning new processes and concepts Tech savvy and open to innovations using various systems, tools and platforms Ability to plan, prioritise workload and manage time effectively Excellent MS Office skills Skills and Experience
A keen interest in pursuing a career in Human Resources. Educated to at least A-level standard or equivalent Excellent communication skills, both written and verbal. Organisational skills with a keen eye for detail. Ability to maintain confidentiality and handle sensitive information appropriately. Proficiency in MS Office (Word, Excel, Outlook) Proactive attitude with a willingness to learn and contribute to team goals.
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Support the onboarding process for new hires, including preparing paperwork, conducting induction sessions, and ensuring a smooth transition into the Club. Delivering excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers and to employees when needed. Using analytical and active listening skills to understand requirements and establish root causes before developing HR solutions. Dealing effectively with internal customers, using interpersonal skills and communicating well through a range of media e.g. online, phone, face to face and email. Building trust and sound relationships with customers. Building and maintaining strong working relationships with people in the team and across the Club. Supporting colleagues, collaborating across the HR team and providing administrative support for a wide variety of tasks. Identifying opportunities to improve HR performance and services; this includes supporting implementation of HR changes/projects. Maintaining accurate HR records, preparing reports and management information from HR data, with interpretation as required. Managing the HR email inbox, ensuring fast response times and seeing through to resolution. Keeping up to date with business changes and HR legal/policy/process changes relevant to the role. What you’ll need to be successful
Administrative experience and exceptional attention to detail Proven ability to complete administrative tasks at pace and with accuracy Excellent written and verbal communication skills Strong ‘customer first’ approach to handling queries internally and externally Able to build relationships quickly and foster long-term collaboration Able to demonstrate solution-focused approach and analytical thinking Curious mind, open to learning new processes and concepts Tech savvy and open to innovations using various systems, tools and platforms Ability to plan, prioritise workload and manage time effectively Excellent MS Office skills Skills and Experience
A keen interest in pursuing a career in Human Resources. Educated to at least A-level standard or equivalent Excellent communication skills, both written and verbal. Organisational skills with a keen eye for detail. Ability to maintain confidentiality and handle sensitive information appropriately. Proficiency in MS Office (Word, Excel, Outlook) Proactive attitude with a willingness to learn and contribute to team goals.
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