Do you have administration and call handling experience? Are you looking for flexible hours around your other commitments? An exciting opportunity has arisen to join Primary Care 24 (PC24) as a Care Navigator on a zero-hour contract.
As a PC24 Primary Care – Care Navigator you will provide excellent customer service to patients, carers, healthcare professionals and other service users when making and receiving calls on behalf of PC24 GP Practices and do so in a caring and compassionate manner.
You will also provide cover on an ad-hoc basis for other members of the wider administrative/reception team when appropriate at times of annual/sick leave to deal with peaks in workload.
Shifts:
08:00-13:30
13:00-18:30
Key Responsibilities:
Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
Maintain excellent communication with call requests at all times to enable effective care navigation to the most appropriate Clinician and/or service.
Provide support to the wider Primary Care team and action any follow-up calls to other services as required.
Provide operational support to the onsite practice team and clinical team.
Ensure the safety of our patients by following correct processes.
Ensure all follow-up calls are input into the patient record.
Use effective questioning and active listening to ensure patients achieve the correct outcome.
Record essential information in a concise and accurate manner using EMIS Web system processes.
About You:
Educated to GCSE Level C in literacy and numeracy or equivalent work-based experience.
Able to demonstrate excellent communication skills with a wide variety of people.
Excellent keyboard skills and experience of Microsoft Office packages.
Able to demonstrate excellent customer service skills.
Patient-focused, with the ability to show patience, empathy, and compassion via telephone.
Experience using EMIS is advantageous but not essential.
What’s on Offer?
Immediate start.
Zero-hour contract with part-time and full-time hours available.
£11.55ph.
Locations available across Liverpool & Sefton.
About Us:
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
#J-18808-Ljbffr
#J-18808-Ljbffr
