Membership Manager

Membership Manager MAIN DUTIES AND RESPONSIBILITIES Member Engagement & Stewardship: Manage the day-to-day delivery of the Friends of Wigmore Hall membership scheme, ensuring all benefits are fulfilled (including benefits for higher-level memberships). Act as a key point of contact for Friends of Wigmore Hall and for higher level members, ensuring queries are handled efficiently and professionally, and ticket requests are processed accordingly. Maintain a regular presence at the Hall, providing a welcoming and engaging Front of House presence around concerts and events, as well as build and maintain strong relationships with the Hall’s members and supporters. (Includes evenings and weekends). Oversee and support the Membership Assistant with the processing of weekly membership acknowledgements, as well as the planning and delivery of Membership events across the season, such as talks, open rehearsals and backstage tours. Manage the production and distribution of a wide variety of email and postal membership communications, including Priority Booking information, The Score magazine, e-news and engagement contact points across the season. Ensure membership stationary is redesigned and renewal and acknowledgement letters for all membership levels are refreshed as and when required. Work in conjunction with the Head of Membership and Appeals to support all high-level membership activity and communications, as well as help to identify areas for improvement and implement agreed changes. Membership Strategy & Appeals: Support the Head of Membership and Appeals with implementing acquisition and retention strategies, as well as help to identify opportunities for membership acquisition and upgrades. Assist with all appeals-based fundraising, such as our annual Audience Fund and Gift Aid appeals. Systems & Processes: Coordinate the processing and administration of high-level membership applications and renewals. Oversee the processing of Friends of Wigmore Hall membership applications and renewals (including Direct Debit processing), providing cover for the Membership Assistant (when needed) in all membership administration and processing. Help to maintain accurate membership/donor records on Wigmore Hall’s database, ensuring GDPR compliance, as well as help to implement any changes to the systems, processes or procedures in place within the department. Maintain a good working knowledge of current and upcoming seasons’ programming and events. Represent the organisation at Tessitura meet-ups and conferences, staying current on best practices. The list of responsibilities is not exhaustive, and you may be required to perform duties outside of this list as operationally required. How To Apply: Click on the 'Apply on website' button below to apply online. The closing date for applications is Sunday 23rd February.

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