Experienced Customer Relations Manager - Senior Living Home Occupancy
(Multi-site) Location:
Spalding with regular travel across Lincolnshire, Cambridgeshire and to Blackpool Salary:
£35,000-40,000 plus bonus Glenholme is an award-winning healthcare provider established for over 30 years. We have a fantastic opportunity for an Experienced Customer Relations Manager, who has a proven track record working within Senior Living, developing relationships with potential new residents and their families, particularly with private residents, to grow occupancy within Senior Living Homes. Benefits of a Customer Relations Manager: 28 days annually including bank holidays, an extra day off for your birthday, and up to 5 additional length of service bonus days. Quarterly Awards to reward & recognise our amazing staff’s commitment and contribution. Automatic entry into our Employee Assistance Programme offering personal and everyday advice on child support, financial advice, mental health, and health & wellbeing. Pension, life assurance cover of £10,000 (subject to T&Cs) & cycle2work scheme. Discounts on your favourite supermarkets, brands, restaurants & leisure and gyms. As a Customer Relations Manager within our Senior Living Team, you will be responsible for: Supporting our 6 Senior Living Homes to grow their occupancy, particularly with private residents. Developing meaningful growth strategies for occupancy in each home. Boosting our homes’ reputation for quality care within local communities, using creative marketing, local research, data analysis and your experience. Showcasing our homes’ best qualities to prospective residents and their families through exceptional communication and use of Glenholme collateral. Strengthening our homes’ digital and social media presence. Helping develop knowledge of local community groups and oversee the homes putting together a programme of events and activities targeted at these groups. Improving the enquiry management process, ensuring rapid response to prospects and excellent customer service. Carrying out customer satisfaction research, and identifying areas that can be improved in the conversion process. Working closely with Operations, providing meaningful reports and regular feedback to the Leadership Team, to ensure high standards of care are being delivered at all times. We are looking for a Customer Relations Manager within our Senior Living Team, who has: A proven track record of working with the Home Manager to increase occupancy. Experience in the delivery of multi-site marketing activities to drive occupancy. Examples of meeting and exceeding occupancy targets and boosting the reputation of Senior Living Homes under your remit. Effective communication skills when capturing and delivering key information. Experience of using a CRM system and analysing data. A 'can do' attitude and a sincere empathetic approach when communicating with potential residents and their families. Experience organising own diary with regular travel between Services. A full UK driving licence & use of own car. To apply for the role of Customer Relations Manager, press apply today!
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(Multi-site) Location:
Spalding with regular travel across Lincolnshire, Cambridgeshire and to Blackpool Salary:
£35,000-40,000 plus bonus Glenholme is an award-winning healthcare provider established for over 30 years. We have a fantastic opportunity for an Experienced Customer Relations Manager, who has a proven track record working within Senior Living, developing relationships with potential new residents and their families, particularly with private residents, to grow occupancy within Senior Living Homes. Benefits of a Customer Relations Manager: 28 days annually including bank holidays, an extra day off for your birthday, and up to 5 additional length of service bonus days. Quarterly Awards to reward & recognise our amazing staff’s commitment and contribution. Automatic entry into our Employee Assistance Programme offering personal and everyday advice on child support, financial advice, mental health, and health & wellbeing. Pension, life assurance cover of £10,000 (subject to T&Cs) & cycle2work scheme. Discounts on your favourite supermarkets, brands, restaurants & leisure and gyms. As a Customer Relations Manager within our Senior Living Team, you will be responsible for: Supporting our 6 Senior Living Homes to grow their occupancy, particularly with private residents. Developing meaningful growth strategies for occupancy in each home. Boosting our homes’ reputation for quality care within local communities, using creative marketing, local research, data analysis and your experience. Showcasing our homes’ best qualities to prospective residents and their families through exceptional communication and use of Glenholme collateral. Strengthening our homes’ digital and social media presence. Helping develop knowledge of local community groups and oversee the homes putting together a programme of events and activities targeted at these groups. Improving the enquiry management process, ensuring rapid response to prospects and excellent customer service. Carrying out customer satisfaction research, and identifying areas that can be improved in the conversion process. Working closely with Operations, providing meaningful reports and regular feedback to the Leadership Team, to ensure high standards of care are being delivered at all times. We are looking for a Customer Relations Manager within our Senior Living Team, who has: A proven track record of working with the Home Manager to increase occupancy. Experience in the delivery of multi-site marketing activities to drive occupancy. Examples of meeting and exceeding occupancy targets and boosting the reputation of Senior Living Homes under your remit. Effective communication skills when capturing and delivering key information. Experience of using a CRM system and analysing data. A 'can do' attitude and a sincere empathetic approach when communicating with potential residents and their families. Experience organising own diary with regular travel between Services. A full UK driving licence & use of own car. To apply for the role of Customer Relations Manager, press apply today!
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