What is the point of this role?
The purpose of this role is to maximise cash collection within the business. It is a key role which is responsible for minimising risk to our business, ensuring all customers wework with are financially stable. This role also analyses current debt on our ledgerand highlights any potential bad debt. Daily cash collection is priority, this roleensures our customers pay on time and collects all receipts proactively.
What will I be doing?
Daily Cash collection via multiple communication channels i.e calls, emails and letters.
Daily cash allocation, ensuring all incoming receipts are correctly posted to customers accounts.
Problem solving – you will be responsible for resolving any customer queries end to end. Working with our account managers to ensure a resolution is reached.
Customer account reconciliations.
Escalation of red flag customers to Senior management – provide financial reporting to evidence the risk.
Support wider credit control team if required to ensure cash collection is being maximised.
What will I bring to the role?
Experience of working within a credit control team/ team player.
Confident speaking to customers and leading difficult conversations have the ability to Influencing and negotiate
Being able to proactively seek resolution to queries
Possess a good understanding of Excel, Word, Outlook and preferable Dynamics / Business central
Excellent communication skills at all levels
A highly motivated and ambitious self-starter who is pro-active and can set and achieve goals
Strong organisational & time management skills with the ability to prioritise own workload
Ability to recognise potential risks & take steps to mitigate or where necessary escalate
Experienced in dealing with and resolving complex queries you will be confident in building rapport and have a strong customer relationship focus to assist you
Work under pressure and to tight deadlines in an entrepreneurial environment
Problem Solving Ability.
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