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Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are
hungry to shape the future. What your role is Serve as Consumer Voice Specialist within the Consumer Care team. This role is responsible for interactive communication with internal clients involving consumer and/or product related issues and insights. Through analysis of the contacts received, CVS alerts appropriate areas of any trends related to a specific product or problem, and, through standard and ad hoc reporting, analyzes and provides additional insight to current and developing consumer concerns and preferences. The CVS works closely with internal clients to provide value-added services such as ideas based on insights, assistance with strategies, outreach to existing consumers, and any other reporting analysis that may identify possible actions to preserve or enhance brand loyalty/sales. The CVS also provides critical information within Consumer Care related to assigned product lines and performs tasks required to support our global contact centers along with support teams within the department, to ensure a delightful experience for our consumers. Responsibilities Building relationships on behalf of Consumer Care to internal partners including (but not limited to) Marketing, Consumer Insights, FSQ, legal, BX, and PR. All report requests from outside of Consumer Care are received by Brand Specialist and submitted to reporting analyst for action. Represent the consumer voice through presentations, storytelling, emails, and meeting connects. Communicate to the Consumer Care team about new or discontinued products. Produce a monthly C1st report for all 9-billion-dollar brands and rotating other brands. Provide verbatim for monthly Consumer Voice report. Be responsible for brand related content on the knowledge base. Participate in regional or functional meetings (Such as NXT, NAR Huddle, OU meetings) Participate in agent training. What you will bring to the team 3 years Customer Service Skills Strong verbal and written communication skills; presentation skills and the ability to flex schedule to meet demands of global business. Effectively manages interpersonal relationships, exhibits positive, supportive, and cooperative relationships with others. Strong organization skills and detail oriented. Strong analytic skills Ability to use reporting tools including Business Objects. Must be able to adapt to new technologies and have a working understanding of mainstream social media apps. Ability to work positively through conflict situations. What you get from us A Certified Great Place to Work, Certified Best UK Workplace and Best Workplace for Wellbeing & Women. Flexible and employee-focused work culture. Competitive package with benefits. At General Mills, we are committed to recruiting, retaining, developing, and advancing an inclusive workforce that reflects the diversity of the consumers and communities we serve globally. Come and be part of our team's journey.
Hungry to Shape the Future.
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hungry to shape the future. What your role is Serve as Consumer Voice Specialist within the Consumer Care team. This role is responsible for interactive communication with internal clients involving consumer and/or product related issues and insights. Through analysis of the contacts received, CVS alerts appropriate areas of any trends related to a specific product or problem, and, through standard and ad hoc reporting, analyzes and provides additional insight to current and developing consumer concerns and preferences. The CVS works closely with internal clients to provide value-added services such as ideas based on insights, assistance with strategies, outreach to existing consumers, and any other reporting analysis that may identify possible actions to preserve or enhance brand loyalty/sales. The CVS also provides critical information within Consumer Care related to assigned product lines and performs tasks required to support our global contact centers along with support teams within the department, to ensure a delightful experience for our consumers. Responsibilities Building relationships on behalf of Consumer Care to internal partners including (but not limited to) Marketing, Consumer Insights, FSQ, legal, BX, and PR. All report requests from outside of Consumer Care are received by Brand Specialist and submitted to reporting analyst for action. Represent the consumer voice through presentations, storytelling, emails, and meeting connects. Communicate to the Consumer Care team about new or discontinued products. Produce a monthly C1st report for all 9-billion-dollar brands and rotating other brands. Provide verbatim for monthly Consumer Voice report. Be responsible for brand related content on the knowledge base. Participate in regional or functional meetings (Such as NXT, NAR Huddle, OU meetings) Participate in agent training. What you will bring to the team 3 years Customer Service Skills Strong verbal and written communication skills; presentation skills and the ability to flex schedule to meet demands of global business. Effectively manages interpersonal relationships, exhibits positive, supportive, and cooperative relationships with others. Strong organization skills and detail oriented. Strong analytic skills Ability to use reporting tools including Business Objects. Must be able to adapt to new technologies and have a working understanding of mainstream social media apps. Ability to work positively through conflict situations. What you get from us A Certified Great Place to Work, Certified Best UK Workplace and Best Workplace for Wellbeing & Women. Flexible and employee-focused work culture. Competitive package with benefits. At General Mills, we are committed to recruiting, retaining, developing, and advancing an inclusive workforce that reflects the diversity of the consumers and communities we serve globally. Come and be part of our team's journey.
Hungry to Shape the Future.
#J-18808-Ljbffr
