Customer Support Team Leader (Housing – Tenancy Sustainment)

The Vacancy It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader (Housing) to join our Tenancy & Housing team, where you'll be able to play a key role in shaping our future. You'll be passionate and focussed on helping our customers thrive and sustain their tenancies. In this key position, you will be responsible for leading our support team which covers welfare benefits, employment advice, tenancy sustainment and handyperson services. The advisors work in collaboration with other teams across Golding Homes and external partners to get the best outcomes for our customers. What you'll be doing Supporting the Customer Success Manager in achieving a high performing team. Helping deliver high quality support services for Golding Homes, ensuring support is provided to customers to sustain tenancies. Supporting, coaching, training and working collaboratively with the Support Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service. Developing, directing and leading effective partnership co-ordination and working arrangements with third parties and voluntary agencies. More about you. What can you bring? Passionate about supporting our customers and sustaining tenancies, enabling our customers to thrive. Experience within either income management, welfare benefits, employment support or tenancy sustainment. Experience of leading a team, coaching and motivating others to achieve targets and improve performance, along with extensive experience of support delivery and quality case management. Experience of working with housing management systems or working with similar computerised systems. Experience of working with relevant external agencies including those who support vulnerable customers. Experience working with and supporting customers. Experience of clear and concise report writing, managing budgets & successfully implementing new ways of working and supporting change. Understanding of housing, welfare benefits, and other policies, regulations, or incentives to maximise tenants' income. Knowledge of mental health issues, safeguarding, domestic abuse and what other agencies and organisations can provide, with the ability to deal with complex or difficult cases. Please note a full driving licence and DBS are required for this role. When and where you'll be doing it You will enjoy a 37-hour working week and earn an annual salary up to £44,100 depending on skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You'll get: 28 days annual leave per year (plus bank holidays) Company pension contribution and life assurance Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund Hybrid Working Closing Date: Friday 31st January at midnight We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Equality, Diversity and Inclusion We're committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you'll get all the opportunities, support and respect you'd expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

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