We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Manager to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships.
As an Associate Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
About The Role:
Sales Strategy and Execution:
Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base. Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies. Act as a customer advocate within the company. Meet or exceed established goals, KPIs, and performance metrics.
Customer Acquisition and Growth:
Drive new customer acquisition through strategic sales initiatives. Identify, pursue, and close new sales opportunities within assigned territory or market segment. Upsell and cross-sell to existing customers to maximize revenue.
Customer Relationship Management:
Serve as the primary point of contact for customer inquiries and issues. Foster strong, long-term relationships with key customers and stakeholders. Ensure high levels of customer satisfaction and loyalty. Collaborate with the customer success team for smooth onboarding and continued customer success.
Customer Engagement:
Lead customer meetings and develop presentations for complex sales opportunities. Understand customer business needs and challenges. Present tailored solutions demonstrating how our products solve specific problems. Conduct regular business reviews to ensure alignment with customer goals.
Collaboration with Internal Teams:
Work closely with solution consultants to develop tailored solutions. Coordinate with professional services for timely implementation. Partner with Partnerships & Alliances team for growth and strategic account planning. Provide customer feedback to inform product development and marketing strategies.
About You: Bachelor's degree in Business, Marketing, or related field. 1-3 years of experience in account management or sales in the software/technology industry. English and German is a must. Proven track record of meeting or exceeding sales targets. Strong understanding of AI and software technology products and services. Excellent communication, negotiation, and presentation skills. Demonstrated ability in solution selling and strategic account planning. Experience with CRM systems and sales analytics tools. Preferred Qualifications: MBA or relevant advanced degree. Experience in AI or machine learning industry. Proven success in managing enterprise-level accounts. Track record of developing and nurturing partner relationships. Key Success Measures: Sales performance (quota achievement, revenue growth, win rate). Customer relationship management (satisfaction scores, retention rates, NPS). Operational efficiency (productivity, forecast accuracy, pipeline coverage). What's in it For You? Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role). Wellbeing:
Comprehensive benefit plans; flexible and supportive benefits for work-life balance. Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion. Learning & Development:
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company. Social Impact:
Ten employee-driven Business Resource Groups; two paid volunteer days annually. Purpose Driven Work:
We are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Accessibility:
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world.
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Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base. Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies. Act as a customer advocate within the company. Meet or exceed established goals, KPIs, and performance metrics.
Customer Acquisition and Growth:
Drive new customer acquisition through strategic sales initiatives. Identify, pursue, and close new sales opportunities within assigned territory or market segment. Upsell and cross-sell to existing customers to maximize revenue.
Customer Relationship Management:
Serve as the primary point of contact for customer inquiries and issues. Foster strong, long-term relationships with key customers and stakeholders. Ensure high levels of customer satisfaction and loyalty. Collaborate with the customer success team for smooth onboarding and continued customer success.
Customer Engagement:
Lead customer meetings and develop presentations for complex sales opportunities. Understand customer business needs and challenges. Present tailored solutions demonstrating how our products solve specific problems. Conduct regular business reviews to ensure alignment with customer goals.
Collaboration with Internal Teams:
Work closely with solution consultants to develop tailored solutions. Coordinate with professional services for timely implementation. Partner with Partnerships & Alliances team for growth and strategic account planning. Provide customer feedback to inform product development and marketing strategies.
About You: Bachelor's degree in Business, Marketing, or related field. 1-3 years of experience in account management or sales in the software/technology industry. English and German is a must. Proven track record of meeting or exceeding sales targets. Strong understanding of AI and software technology products and services. Excellent communication, negotiation, and presentation skills. Demonstrated ability in solution selling and strategic account planning. Experience with CRM systems and sales analytics tools. Preferred Qualifications: MBA or relevant advanced degree. Experience in AI or machine learning industry. Proven success in managing enterprise-level accounts. Track record of developing and nurturing partner relationships. Key Success Measures: Sales performance (quota achievement, revenue growth, win rate). Customer relationship management (satisfaction scores, retention rates, NPS). Operational efficiency (productivity, forecast accuracy, pipeline coverage). What's in it For You? Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role). Wellbeing:
Comprehensive benefit plans; flexible and supportive benefits for work-life balance. Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion. Learning & Development:
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company. Social Impact:
Ten employee-driven Business Resource Groups; two paid volunteer days annually. Purpose Driven Work:
We are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Accessibility:
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world.
#J-18808-Ljbffr
