We are looking for a project manager to join our Client Services team. The team is responsible for new and existing clients and is involved with the full project life cycle as well as ongoing support. This includes analysis, design and implementation during a new client onboarding, as well as implementation, maintenance and enhancement projects once the client is live. About You
You will be responsible for ensuring the overall goals of a Tier 1 client are understood and delivered successfully by the Client Services team. You will need to manage multiple client implementations across asset classes, keeping deliveries on track and expectations managed. Working directly with the clients’ trading desk and technology teams alongside other Client Services teams to see projects through to successful completion. Key to this position will be understanding priorities from the client’s perspective and managing the projects and deliverables effectively and efficiently. The Role:
Work alongside technical Client Services team members, to plan and successfully deliver multiple projects for a single client. Manage client priorities, ensuring that any changes are clearly communicated and understood. Track internal development items and multi-dev dependencies. Resolve any planning conflicts between them where needed. Identify and document key risks, information gaps and dependencies early on, so they can be mitigated. Create accountability with clear reporting of implementation progress. Communicate confidently project statuses and raise alerts when necessary – Internally & Externally. Responsible for ensuring monthly billing data are captured correctly and distributed in a timely manner. Build rapport and form strong relationships with the client. Run client quarterly reviews alongside senior management team. Requirements:
Professional project management experience in a software environment. Experience with Atlassian Jira/Confluence, or a similar technology. Excellent communication skills. Experience working in an AGILE work environment. Experience with front office trading.
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