Permanent Full Time role in Analytics and Reporting.
Located in Leeds - Hybrid.
Digital Collections Analytics
Specialist, Digital Strategy & Experimentation Analytics Working at our Leeds office, and virtually via Microsoft Teams Your new role At NewDay An exciting role as part of our groundbreaking Digital Strategy team, the ideal candidate will be responsible for supporting the creation and ongoing delivery of process improvements within the pioneering Credit Operations - Digital Strategy and Experimentation department! You will ensure that we take an analytical and data-first approach in our Online, Mobile, Chat and Contact strategy objectives across the broader Credit vertical. You will also engage with teams across NewDay to ensure that our ambitions are delivered efficiently; on time, within budget and regulation. Responsibilities
Analysing the performance of new and existing digital and Chat related processes in order to drive improvements Own and facilitate insight-driven enhancements that are dedicated to delivering against our NewDay values and our customer-orientated manifesto Using data to drive decisions, review existing and upcoming Digital initiatives, identifying and recommending improvement opportunities Support identification of customer-focused use cases through analysis and process deep-dives Translate data and present back any benefits for change to stakeholders in Credit Operations Ensure Control and Governance of data management is followed in line with business model and ensure risk is minimised Ensure all documentation is audit-ready Prepare for and host playback sessions Prioritise own workloads at short notice where necessary and make clear to Credit Operations any risks imposed on other tasks/projects Develop strong and effective relationships with third party suppliers Provide support and mentorship to other members of the wider Credit Operations teams What you’ll bring
We need knowledge, experience + expertise in: Experience with SQL, in Snowflake or similar platform Excellent teamwork skills Ability to interpret data Potential to communicate successfully between technical and non-technical individuals And would love you to know or learn: Working knowledge of data presentation software such as Power BI Use of Python and Astronomer/Airflow for scheduling Understanding of the Atlassian suite of tools, including Jira and Confluence Where Next?
Candidates joining NewDay as Specialists have gone on to a variety of different roles. Within the Digital Collections Team, there are opportunities to progress into a Senior Specialist position; but outside of the local team, there are a variety of roles across the broader business that employees have been successful in applying for - from MI analysts all the way through to Principal Analyst positions within our Platform vertical.
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Specialist, Digital Strategy & Experimentation Analytics Working at our Leeds office, and virtually via Microsoft Teams Your new role At NewDay An exciting role as part of our groundbreaking Digital Strategy team, the ideal candidate will be responsible for supporting the creation and ongoing delivery of process improvements within the pioneering Credit Operations - Digital Strategy and Experimentation department! You will ensure that we take an analytical and data-first approach in our Online, Mobile, Chat and Contact strategy objectives across the broader Credit vertical. You will also engage with teams across NewDay to ensure that our ambitions are delivered efficiently; on time, within budget and regulation. Responsibilities
Analysing the performance of new and existing digital and Chat related processes in order to drive improvements Own and facilitate insight-driven enhancements that are dedicated to delivering against our NewDay values and our customer-orientated manifesto Using data to drive decisions, review existing and upcoming Digital initiatives, identifying and recommending improvement opportunities Support identification of customer-focused use cases through analysis and process deep-dives Translate data and present back any benefits for change to stakeholders in Credit Operations Ensure Control and Governance of data management is followed in line with business model and ensure risk is minimised Ensure all documentation is audit-ready Prepare for and host playback sessions Prioritise own workloads at short notice where necessary and make clear to Credit Operations any risks imposed on other tasks/projects Develop strong and effective relationships with third party suppliers Provide support and mentorship to other members of the wider Credit Operations teams What you’ll bring
We need knowledge, experience + expertise in: Experience with SQL, in Snowflake or similar platform Excellent teamwork skills Ability to interpret data Potential to communicate successfully between technical and non-technical individuals And would love you to know or learn: Working knowledge of data presentation software such as Power BI Use of Python and Astronomer/Airflow for scheduling Understanding of the Atlassian suite of tools, including Jira and Confluence Where Next?
Candidates joining NewDay as Specialists have gone on to a variety of different roles. Within the Digital Collections Team, there are opportunities to progress into a Senior Specialist position; but outside of the local team, there are a variety of roles across the broader business that employees have been successful in applying for - from MI analysts all the way through to Principal Analyst positions within our Platform vertical.
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