Role type: Full Time
Team: Global Operations
Reporting to: Maciej Korzeniowski
Location: Old Street, 5 days a week in office
What's the role
We need someone to join our Global IT team. You will play a crucial role in the day-to-day IT operations, ensuring the London office runs smoothly from a technical standpoint, while also supporting and collaborating with cross-functional teams.
So, tell me about the company
Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.
To learn more about what it’s like to be a Brainlabber, check out our
culture code. What you do Manage the purchase of IT equipment and software, maintain accurate documentation of IT assets, and ensure compliance with internal policies and procedures. Regularly check and maintain IT and AV systems in meeting rooms and the auditorium, ensuring seamless operations for local all-hands meetings and other events. Oversee and maintain office IT and Audio Visual equipment, ensuring timely updates, repairs, and replacements. Manage the process of recovering and reconfiguring IT equipment from departing employees, ensuring compliance with data security policies. Support essential IT operations, including maintenance and troubleshooting of operating systems, security tools, applications, email systems, servers, laptops, desktops, and mobile devices. Conduct IT onboarding sessions for new joiners and manage end-to-end setup. Provide end-user support following IT Service Management best practices, including incident, problem, and change management processes. Who you are Passionate about technology: Continuously seeking to enhance knowledge, particularly in IT support and Audio Visual (AV) solutions, with a focus on delivering high-quality service and innovation. Proactive: You take initiative to address IT issues before they escalate and are always looking for ways to improve systems and processes. Team-oriented: You work well with others, bridging the gap between IT and non-technical stakeholders, such as office managers and other Brainlabbers. Service-focused: You have a strong focus on user satisfaction and strive to provide the highest level of service to your colleagues and clients. Problem Solver: You can troubleshoot issues efficiently, from AV setup problems in meeting rooms to larger technical infrastructure challenges, always with a focus on delivering results. How you succeed Live our culture code. Deliver Outstanding IT & AV Support: You proactively maintain meeting rooms, the auditorium, and IT hardware, ensuring minimal downtime and seamless functionality for office meetings and events. Collaborate and Communicate Effectively: You build strong relationships with both technical and non-technical stakeholders, ensuring that IT-related issues are communicated clearly and resolved quickly. Execute IT Service Management with Excellence: You ensure consistency in incident management, problem resolution, and service delivery, while also contributing to service improvement projects. Enhance Security & Compliance: Your proactive participation in security initiatives and audits helps the organization maintain a strong security posture and comply with internal and external regulations. Manage IT Assets Efficiently: Through effective procurement, documentation, and offboarding processes, you ensure that the UK office’s IT assets are well-managed, secure, and up-to-date. What happens next We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. Thank you for your interest in Brainlabs! We look forward to getting to know you! #LI-SP1
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culture code. What you do Manage the purchase of IT equipment and software, maintain accurate documentation of IT assets, and ensure compliance with internal policies and procedures. Regularly check and maintain IT and AV systems in meeting rooms and the auditorium, ensuring seamless operations for local all-hands meetings and other events. Oversee and maintain office IT and Audio Visual equipment, ensuring timely updates, repairs, and replacements. Manage the process of recovering and reconfiguring IT equipment from departing employees, ensuring compliance with data security policies. Support essential IT operations, including maintenance and troubleshooting of operating systems, security tools, applications, email systems, servers, laptops, desktops, and mobile devices. Conduct IT onboarding sessions for new joiners and manage end-to-end setup. Provide end-user support following IT Service Management best practices, including incident, problem, and change management processes. Who you are Passionate about technology: Continuously seeking to enhance knowledge, particularly in IT support and Audio Visual (AV) solutions, with a focus on delivering high-quality service and innovation. Proactive: You take initiative to address IT issues before they escalate and are always looking for ways to improve systems and processes. Team-oriented: You work well with others, bridging the gap between IT and non-technical stakeholders, such as office managers and other Brainlabbers. Service-focused: You have a strong focus on user satisfaction and strive to provide the highest level of service to your colleagues and clients. Problem Solver: You can troubleshoot issues efficiently, from AV setup problems in meeting rooms to larger technical infrastructure challenges, always with a focus on delivering results. How you succeed Live our culture code. Deliver Outstanding IT & AV Support: You proactively maintain meeting rooms, the auditorium, and IT hardware, ensuring minimal downtime and seamless functionality for office meetings and events. Collaborate and Communicate Effectively: You build strong relationships with both technical and non-technical stakeholders, ensuring that IT-related issues are communicated clearly and resolved quickly. Execute IT Service Management with Excellence: You ensure consistency in incident management, problem resolution, and service delivery, while also contributing to service improvement projects. Enhance Security & Compliance: Your proactive participation in security initiatives and audits helps the organization maintain a strong security posture and comply with internal and external regulations. Manage IT Assets Efficiently: Through effective procurement, documentation, and offboarding processes, you ensure that the UK office’s IT assets are well-managed, secure, and up-to-date. What happens next We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. Thank you for your interest in Brainlabs! We look forward to getting to know you! #LI-SP1
#J-18808-Ljbffr
