The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.
Responsibilities
: Interpret and enter prescriptions; Clarify prescription orders with pharmacist and/or clinician as appropriate; Label and fill prescriptions for the pharmacist to verify; Perform pharmaceutical calculations; Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication; Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids; Prepare medication for delivery to patients and departments; Provide medication delivery services to patients within hospitals; Answer, resolve, and triage inbound inquiries; Provide outbound therapy/medication adherence check-ups; Secure refill prescriptions; Resolve insurance-related issues and assist patients with various forms of financial assistance; Maintain pharmacy inventory including drug ordering and receiving; Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns; Achieve operational objectives by inputting data, performing adjudication on test claims, and preparing action plans for follow-up; Manage, organize, and update relevant data using database applications; Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards; Identify trends, resolve problems; recommend improvements; implement change; Actively participate in process improvement initiatives; Act as a value-added business partner to stakeholders throughout the organization; Protect the organization's value by keeping information confidential; Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; Other duties as assigned. Job Qualifications and Specifications Required Licensure/Certification : Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire. Years of Experience:
Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician. Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality-focused, maniacal attention to detail, highly computer proficient ( knowledge of EPIC Willow and Cerner software system a plus) .
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: Interpret and enter prescriptions; Clarify prescription orders with pharmacist and/or clinician as appropriate; Label and fill prescriptions for the pharmacist to verify; Perform pharmaceutical calculations; Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication; Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids; Prepare medication for delivery to patients and departments; Provide medication delivery services to patients within hospitals; Answer, resolve, and triage inbound inquiries; Provide outbound therapy/medication adherence check-ups; Secure refill prescriptions; Resolve insurance-related issues and assist patients with various forms of financial assistance; Maintain pharmacy inventory including drug ordering and receiving; Communicate directly with patients over the phone to assist them in the awareness of their medications and address any concerns; Achieve operational objectives by inputting data, performing adjudication on test claims, and preparing action plans for follow-up; Manage, organize, and update relevant data using database applications; Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards; Identify trends, resolve problems; recommend improvements; implement change; Actively participate in process improvement initiatives; Act as a value-added business partner to stakeholders throughout the organization; Protect the organization's value by keeping information confidential; Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; Other duties as assigned. Job Qualifications and Specifications Required Licensure/Certification : Applicant must be registered in the State of Rhode Island as a Pharmacy Technician. National certification as a CPhT must be obtained within 6 months of hire. Years of Experience:
Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician. Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality-focused, maniacal attention to detail, highly computer proficient ( knowledge of EPIC Willow and Cerner software system a plus) .
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