Service Ops. Professional - Part time/Full time
Posting Date: 25 Jan 2025 Function: Business Operations Unit: Business Location: 3 Capital Quarter, Cardiff, United Kingdom Salary: Competitive Salary + Benefits Please note: This role can be full time or part time.
This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. This role will be based in Cardiff. Hybrid (3 days office based & 2 days remote) Mon-Fri 9am-5pm. SC NPPV3 Clearance must be obtainable. Must be resident in the UK for 5 years or more. What you’ll be doing
Highly professional customer service interactions Create and maintain knowledge management/local working instructions Close the loop with escalations and complaints Complete up to 2nd line diagnostics including but not exclusive to router diagnostics Perform technical diagnostics and resolve incidents at first point of contact where possible Problem Solving Technical Support Decision Making What we'd like to see on your CV
Evidenced technical ability ideally - Mandatory Managing complex technical customer issues – Mandatory Good Knowledge of IT technologies – Mandatory Experience of service management IT tools – Mandatory At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. 10% on target bonus On-call allowance 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100’s of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
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Posting Date: 25 Jan 2025 Function: Business Operations Unit: Business Location: 3 Capital Quarter, Cardiff, United Kingdom Salary: Competitive Salary + Benefits Please note: This role can be full time or part time.
This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. This role will be based in Cardiff. Hybrid (3 days office based & 2 days remote) Mon-Fri 9am-5pm. SC NPPV3 Clearance must be obtainable. Must be resident in the UK for 5 years or more. What you’ll be doing
Highly professional customer service interactions Create and maintain knowledge management/local working instructions Close the loop with escalations and complaints Complete up to 2nd line diagnostics including but not exclusive to router diagnostics Perform technical diagnostics and resolve incidents at first point of contact where possible Problem Solving Technical Support Decision Making What we'd like to see on your CV
Evidenced technical ability ideally - Mandatory Managing complex technical customer issues – Mandatory Good Knowledge of IT technologies – Mandatory Experience of service management IT tools – Mandatory At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. 10% on target bonus On-call allowance 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100’s of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
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