Customer Support Administrator – 3 posts
Location:
RCN Cardiff Gate Positions: 1 x 35 hours, permanent 1 x 35 hours, fixed term until December 2025 1 x 30 hours, fixed term until December 2025 (maternity cover) Salary range per annum:
£28,998 - £32,736 pro rata* At the Royal College of Nursing, we’re an optimistic organisation. Join us and you will too. As the largest trade union of nursing staff and students in the UK – with over half a million members – we see infinite possibilities for a brighter future. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want individuals who can contribute to our purpose in line with our values. Role Overview: As a Customer Support Administrator, you’ll use your enthusiasm, positivity, and customer service skills to deliver exceptional service to our members. Your responsibilities will include: Taking inbound calls and making outbound calls. Answering member queries via email and web chat. Delivering excellent customer service consistently across various channels. To join us, you’ll need an in-depth knowledge of RCN Membership and CRM. Whatever your background, you'll be efficient, accurate, and show a real customer focus in all you do. What we offer you: We offer an impressive range of benefits, broad learning development opportunities, and an award-winning health and wellbeing programme. Benefits include: Annual leave up to 32 days plus bank holidays. Three additional days for the Christmas break. Generous maternity, adoption, paternity, and shared parental leave packages. We have a competitive pay structure with annual pay progression. We normally offer new employees the first point of the salary range, although you may negotiate a higher starting salary depending on your skills, experience, and current salary. Our hybrid working model allows for up to 60% of your working time to be carried out from home, with at least 40% in person. Our selection process: Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. Ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes. We aim to make your experience applying for a job with us the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know. Equal opportunities for everyone: Equity, diversity, and inclusion are a priority for us. We foster an inclusive environment so our people can bring their authentic selves to work. As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities. Contact details: For more information or for an informal discussion about the role, please contact Laura Roberts/Rachel Dibble, Customer Support Team Managers, at
Laura.roberts@rcn.org.uk
or
Rachel.dibble@rcn.org.uk . For more information about the recruitment and selection process, please contact
recruit@rcn.org.uk . Important Dates: Opening date:
Friday 24th January 2025 Closing date:
11.59pm on Sunday 9th February 2025 Assessment & interview date:
Monday 18th & Tuesday 19th February 2025 at RCN Cardiff Gate.
#J-18808-Ljbffr
RCN Cardiff Gate Positions: 1 x 35 hours, permanent 1 x 35 hours, fixed term until December 2025 1 x 30 hours, fixed term until December 2025 (maternity cover) Salary range per annum:
£28,998 - £32,736 pro rata* At the Royal College of Nursing, we’re an optimistic organisation. Join us and you will too. As the largest trade union of nursing staff and students in the UK – with over half a million members – we see infinite possibilities for a brighter future. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want individuals who can contribute to our purpose in line with our values. Role Overview: As a Customer Support Administrator, you’ll use your enthusiasm, positivity, and customer service skills to deliver exceptional service to our members. Your responsibilities will include: Taking inbound calls and making outbound calls. Answering member queries via email and web chat. Delivering excellent customer service consistently across various channels. To join us, you’ll need an in-depth knowledge of RCN Membership and CRM. Whatever your background, you'll be efficient, accurate, and show a real customer focus in all you do. What we offer you: We offer an impressive range of benefits, broad learning development opportunities, and an award-winning health and wellbeing programme. Benefits include: Annual leave up to 32 days plus bank holidays. Three additional days for the Christmas break. Generous maternity, adoption, paternity, and shared parental leave packages. We have a competitive pay structure with annual pay progression. We normally offer new employees the first point of the salary range, although you may negotiate a higher starting salary depending on your skills, experience, and current salary. Our hybrid working model allows for up to 60% of your working time to be carried out from home, with at least 40% in person. Our selection process: Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. Ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes. We aim to make your experience applying for a job with us the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know. Equal opportunities for everyone: Equity, diversity, and inclusion are a priority for us. We foster an inclusive environment so our people can bring their authentic selves to work. As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities. Contact details: For more information or for an informal discussion about the role, please contact Laura Roberts/Rachel Dibble, Customer Support Team Managers, at
Laura.roberts@rcn.org.uk
or
Rachel.dibble@rcn.org.uk . For more information about the recruitment and selection process, please contact
recruit@rcn.org.uk . Important Dates: Opening date:
Friday 24th January 2025 Closing date:
11.59pm on Sunday 9th February 2025 Assessment & interview date:
Monday 18th & Tuesday 19th February 2025 at RCN Cardiff Gate.
#J-18808-Ljbffr
