The Café Bar & Events Manager oversees the management and growth of our events and hospitality business. You will work with various teams to deliver customer service, training, and management of staff.
With consideration for welcome and engagement, you will work with the Welcome Team to deliver exceptional service for the theatre’s customers, working closely with the Front of House Manager on training and management of the staff team.
You will also work closely with the Executive Director, Finance Director, and Head of Commercial Operations to develop the food and beverage offer with the aim of maximizing profits and ensuring robust stock management.
A key focus of the role will be the proactive development of the hires and events business, identifying new opportunities, offers, and clients. You will meet with clients, liaise with staff teams across the organization to organize space use and costings, and coordinate the delivery of events to the highest standards.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation, and commercial activities, including a new bar/café. This is an exciting opportunity to join the team ahead of the reopening and establish the systems, processes, policies, recruitment, and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer. Responsibilities:
Manage the day-to-day operations of the Café Bar to the highest standards and manage any issues that might arise during the daily service operations. Contribute to the creation, implementation, and management of the Building Operating Plan. With the Front of House Manager, recruit, train, manage, and develop café bar staff, and operate and manage a flexible rota system that ensures safe staffing levels and effective cost control. Duty manage 3-4 performances and events each week, including the first performance of all productions. Act as a keyholder and be on call for any after-hours issues. Set and achieve ambitious income targets for the events and hires business. Manage the ordering, recording, and stock control of food and beverage stock, in line with company procedures, and complete monthly stocktaking. Salary:
£33,000-£35,000 Hours:
Minimum 35 hours per week (1.0 FTE), on a flexible schedule including early morning, evening, and weekends depending on the operational needs of the business. The deadline is Thursday 20 February 2025 at 12:00.
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You will also work closely with the Executive Director, Finance Director, and Head of Commercial Operations to develop the food and beverage offer with the aim of maximizing profits and ensuring robust stock management.
A key focus of the role will be the proactive development of the hires and events business, identifying new opportunities, offers, and clients. You will meet with clients, liaise with staff teams across the organization to organize space use and costings, and coordinate the delivery of events to the highest standards.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation, and commercial activities, including a new bar/café. This is an exciting opportunity to join the team ahead of the reopening and establish the systems, processes, policies, recruitment, and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer. Responsibilities:
Manage the day-to-day operations of the Café Bar to the highest standards and manage any issues that might arise during the daily service operations. Contribute to the creation, implementation, and management of the Building Operating Plan. With the Front of House Manager, recruit, train, manage, and develop café bar staff, and operate and manage a flexible rota system that ensures safe staffing levels and effective cost control. Duty manage 3-4 performances and events each week, including the first performance of all productions. Act as a keyholder and be on call for any after-hours issues. Set and achieve ambitious income targets for the events and hires business. Manage the ordering, recording, and stock control of food and beverage stock, in line with company procedures, and complete monthly stocktaking. Salary:
£33,000-£35,000 Hours:
Minimum 35 hours per week (1.0 FTE), on a flexible schedule including early morning, evening, and weekends depending on the operational needs of the business. The deadline is Thursday 20 February 2025 at 12:00.
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