Airtime Billing Manager required for a global organization with offices in Redhill, Surrey.
Main Purpose of Job: To own and manage all aspects of the monthly billing cycle, including the monthly management reporting. Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams. The individual must understand the company’s products and services and how that applies to the billing of services to their customers. They must be able to produce and analyze airtime reports to aid the CEO, Sales Director, and other colleagues. To act as NIBS, INSIGHT provisioning, and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers. To support and help other Group airtime teams as required to ensure that Airtime processes and reporting are followed across all groups.
Experience/Skills/Qualifications Mandatory: Team management. Airtime Billing and provisioning experience, with a track record of delivering high-level global customer service. Experience of Telecoms billing software and/or billing processes. Attention to detail is vital. Ability to be proactive, ensuring problems are quickly resolved or escalated. Ability to prioritize, multitask, work under pressure to tight deadlines. Excellent written and verbal skills. Be self-motivated with a drive to learn services. Ability to identify and investigate anomalies to point of resolution. Good relationship builder. Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries. Intermediate use of Microsoft Word. High level of computer skills. A professional and flexible approach. Flexible, customer-focused, self-motivated, and a team player. Willingness and ability to learn quickly. Must be organized, methodical, and a good multi-tasker.
Most Difficult Part of Job: Prioritizing at times of peak demand and maintaining a steady and balanced view of the whole area of responsibility and ensuring a proactive approach to problem resolution.
Monday - Friday, 9am - 5:30pm.
Disability Confident employer.
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Main Purpose of Job: To own and manage all aspects of the monthly billing cycle, including the monthly management reporting. Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams. The individual must understand the company’s products and services and how that applies to the billing of services to their customers. They must be able to produce and analyze airtime reports to aid the CEO, Sales Director, and other colleagues. To act as NIBS, INSIGHT provisioning, and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers. To support and help other Group airtime teams as required to ensure that Airtime processes and reporting are followed across all groups.
Experience/Skills/Qualifications Mandatory: Team management. Airtime Billing and provisioning experience, with a track record of delivering high-level global customer service. Experience of Telecoms billing software and/or billing processes. Attention to detail is vital. Ability to be proactive, ensuring problems are quickly resolved or escalated. Ability to prioritize, multitask, work under pressure to tight deadlines. Excellent written and verbal skills. Be self-motivated with a drive to learn services. Ability to identify and investigate anomalies to point of resolution. Good relationship builder. Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries. Intermediate use of Microsoft Word. High level of computer skills. A professional and flexible approach. Flexible, customer-focused, self-motivated, and a team player. Willingness and ability to learn quickly. Must be organized, methodical, and a good multi-tasker.
Most Difficult Part of Job: Prioritizing at times of peak demand and maintaining a steady and balanced view of the whole area of responsibility and ensuring a proactive approach to problem resolution.
Monday - Friday, 9am - 5:30pm.
Disability Confident employer.
#J-18808-Ljbffr
