Our client, based in luxurious offices in Borehamwood, requires a Loans Administrator
Responsibilities:
Proactively and consistently deliver an excellent level of customer service, whether by telephone, letter, or e-mail, supporting customers in the repayment of their bridging loan, overdraft, and other specialist lending products.
Identify and help support vulnerable customers.
Take ownership and lead in resolving customer queries - responding within service level agreements.
Refer required decisions (possibly having completed a written rationale) to more senior colleagues.
Complete a wide range of servicing/administrational tasks and processes in support of customers.
Work with other team members to ensure that all customer servicing activity is completed in a timely and accurate manner.
Keep the CRM system up to date with accurate customer information, documents, and notes.
Look for ways to improve processes, procedures, and systems, and be involved in the work to implement the improvements identified.
Follow all regulatory and legislative guidelines.
Follow all financial crime-related processes and procedures.
Qualifications:
May have gained experience of working in a financial service or office environment or similar.
Will have some experience of working with customers.
Must relish working in a customer-centric, yet business-focused environment.
Will be organised, structured, and able to manage their workload.
Have excellent communication skills, both verbally and in writing.
Attained excellent grades in both GCSE (or equivalent) English and Maths. Likely attained A-Level qualifications and possibly a degree.
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