Rich Mix is a dynamic arts centre and creative hub in the heart of Shoreditch in East London. Launched in 2006, we connect some of the city’s most adventurous and diverse audiences to a vital, exciting and ambitious programme of contemporary culture.
The Duty Manager motivates and leads the Visitor Services team to deliver excellent customer service. While on shift, the Duty Manager has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting. This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.
ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE
Experience of supervising a team of more than five staff. Previous responsibility for upholding the Health and Safety policy of a venue. Strong numeracy, IT, and communication skills. Experience of cash handling. Ability to take responsibility and prioritise workload effectively. Ability to make decisions and perform well under pressure. Ability to work well under own initiative. An interest in venue operations. Experience delivering excellent customer service. A positive and flexible approach to work. Polite, patient, and good humoured. A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix. An understanding of the importance of inclusion and diversity in the workplace. An understanding of the importance of working in an environmentally sustainable manner. DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
Holds a valid First Aid certificate. Holds a valid Food and Safety Hygiene Level 2 certificate. Holds a valid SIA licence or has previous security experience. Holds a valid Fire Marshall certificate. Previous experience working in a bar or arts venue. Previous experience of running corporate hires events. Previous experience of using Artifax event management software. Previous experience of using Spektrix ticketing system.
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Experience of supervising a team of more than five staff. Previous responsibility for upholding the Health and Safety policy of a venue. Strong numeracy, IT, and communication skills. Experience of cash handling. Ability to take responsibility and prioritise workload effectively. Ability to make decisions and perform well under pressure. Ability to work well under own initiative. An interest in venue operations. Experience delivering excellent customer service. A positive and flexible approach to work. Polite, patient, and good humoured. A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix. An understanding of the importance of inclusion and diversity in the workplace. An understanding of the importance of working in an environmentally sustainable manner. DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
Holds a valid First Aid certificate. Holds a valid Food and Safety Hygiene Level 2 certificate. Holds a valid SIA licence or has previous security experience. Holds a valid Fire Marshall certificate. Previous experience working in a bar or arts venue. Previous experience of running corporate hires events. Previous experience of using Artifax event management software. Previous experience of using Spektrix ticketing system.
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