We are seeking an Applications Analyst with exceptional communication skills to engage effectively with users at all levels, ensuring they are informed of progress and resolutions within defined SLAs. The ideal candidate will excel in time management, prioritizing and addressing issues promptly while exploring innovative ways to optimize the use of core systems.
As a key member of the team, you will play a crucial role in supporting and enhancing business systems across all contracts, driving the development and implementation of efficient and effective business processes. The Role To provide IT support for key business systems to ensure users have business as usual access. To continuously improve key business systems to deliver efficient and effective ways of working within key systems. To share and implement system changes in a consistent way across all our contracts. Logging all relevant incident/service request details, allocating categorisation and prioritisation codes. Providing first-line investigation and diagnosis. Minimum Requirements Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) (essential). Excellent verbal and written communication. Organised and able to meet deadlines. A methodical approach to delivery of IT services. Proven first and second line application support experience and technical capability. Benefits In return for your hard work you will receive: - Sick Pay - Competitive salary - Opportunity to purchase up to 5 days extra leave - A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc - Life Assurance - Employee Assistance Programme - Pension scheme The Company We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees. If you require further details, please contact our Recruitment Team on 0330 311 2502 or e-mail them on careers@ringwayjacobs.com, or click on the “Apply Now” button. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
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As a key member of the team, you will play a crucial role in supporting and enhancing business systems across all contracts, driving the development and implementation of efficient and effective business processes. The Role To provide IT support for key business systems to ensure users have business as usual access. To continuously improve key business systems to deliver efficient and effective ways of working within key systems. To share and implement system changes in a consistent way across all our contracts. Logging all relevant incident/service request details, allocating categorisation and prioritisation codes. Providing first-line investigation and diagnosis. Minimum Requirements Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) (essential). Excellent verbal and written communication. Organised and able to meet deadlines. A methodical approach to delivery of IT services. Proven first and second line application support experience and technical capability. Benefits In return for your hard work you will receive: - Sick Pay - Competitive salary - Opportunity to purchase up to 5 days extra leave - A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc - Life Assurance - Employee Assistance Programme - Pension scheme The Company We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees. If you require further details, please contact our Recruitment Team on 0330 311 2502 or e-mail them on careers@ringwayjacobs.com, or click on the “Apply Now” button. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
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