The Head of Commercial Operations is responsible for maximizing income through a variety of commercial trading streams.
The Head of Commercial Operations works closely with the Executive Director and Senior Management Team to ensure the Citizens Theatre delivers an excellent experience for the theatre’s customers.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation, and commercial activities, including a new bar/café.
The Head of Commercial Operations will work with the Technical & Building Director to establish the Building Operating Plan, and create the policies, procedures, and training necessary to ensure the safety of staff, audience, and visitors, as well as compliance with statutory responsibilities. You will establish our new Welcome Team, directly line managing the FOH Manager and Bar & Events Manager, and support the recruitment and training of all Front of House staff. The role will lead the proactive development of a new events and hospitality business and work with colleagues to integrate this into the operational activities of the theatre.
This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment, and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Responsibilities:
With the Executive Director, develop and implement a commercial strategy that maximizes the commercial potential of the Citizens Theatre property and assets, and secures profitable earned income from trading activities. Contribute to the design of foyer spaces to ensure they are inviting areas that encourage increased dwell time and optimize secondary spend opportunities. Oversee the promotion, management, and effective provision of bar catering services, working with the Bar & Events Manager. Take an analytic, data-driven approach to income generation to promote growth and maintain profit margins, and set targets, KPIs, and procedures to meet the commercial ambitions of the Citizens Theatre. Lead the annual budgetary and forecasting procedures for commercial and trading activity, and provide reports for monthly review.
Salary:
£42,000 - £44,000 Hours:
35 hours per week, to include regular evenings and weekends. The deadline is Monday 17 February 2025 at 12:00.
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Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation, and commercial activities, including a new bar/café.
The Head of Commercial Operations will work with the Technical & Building Director to establish the Building Operating Plan, and create the policies, procedures, and training necessary to ensure the safety of staff, audience, and visitors, as well as compliance with statutory responsibilities. You will establish our new Welcome Team, directly line managing the FOH Manager and Bar & Events Manager, and support the recruitment and training of all Front of House staff. The role will lead the proactive development of a new events and hospitality business and work with colleagues to integrate this into the operational activities of the theatre.
This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment, and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Responsibilities:
With the Executive Director, develop and implement a commercial strategy that maximizes the commercial potential of the Citizens Theatre property and assets, and secures profitable earned income from trading activities. Contribute to the design of foyer spaces to ensure they are inviting areas that encourage increased dwell time and optimize secondary spend opportunities. Oversee the promotion, management, and effective provision of bar catering services, working with the Bar & Events Manager. Take an analytic, data-driven approach to income generation to promote growth and maintain profit margins, and set targets, KPIs, and procedures to meet the commercial ambitions of the Citizens Theatre. Lead the annual budgetary and forecasting procedures for commercial and trading activity, and provide reports for monthly review.
Salary:
£42,000 - £44,000 Hours:
35 hours per week, to include regular evenings and weekends. The deadline is Monday 17 February 2025 at 12:00.
#J-18808-Ljbffr
