Senior Regional Workplace Experience Manager
Location: London, WC2A 1A Hours of work: 40 Contract Type: Permanent The Senior Regional Workplace Experience Manager is a pivotal leadership role responsible for overseeing workplace experience strategies and operations across the London regions for the client contract. Job Description As Senior Manager, you will lead a team of Regional Workplace Experience Managers, fostering collaboration and inspiring operational excellence across all locations. You will work closely with client stakeholders to implement forward-thinking initiatives that enhance sustainability, improve employee well-being, and create a workplace where individuals and teams can thrive. This is a high-profile role, offering the opportunity to shape a world-class workplace experience while driving meaningful outcomes for both the client and ISS. Key Responsibilities Develop and implement a strategic vision for workplace experience services across the regions Collaborate with the client to understand business objectives and align workplace strategies to support them Lead ESG initiatives, ensuring that all workplace practices contribute to sustainability goals and align with WSP’s corporate values Lead, mentor, and manage a team of Regional Workplace Experience Managers, fostering a culture of collaboration, excellence, and innovation Provide guidance and support to ensure consistent service delivery and adherence to SLAs and KPIs Champion professional development and succession planning within the team to build long-term capabilities Professional and Personal Competencies/Qualifications Extensive experience in workplace or facilities management at a senior or regional level Proven ability to manage large, geographically dispersed teams and deliver consistent results Strong background in client relationship management and stakeholder engagement Expertise in ESG practices and a commitment to driving sustainability initiatives Proficient in data analysis, reporting, and budget management Knowledge of workplace technology platforms and a willingness to embrace innovation The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Location: London, WC2A 1A Hours of work: 40 Contract Type: Permanent The Senior Regional Workplace Experience Manager is a pivotal leadership role responsible for overseeing workplace experience strategies and operations across the London regions for the client contract. Job Description As Senior Manager, you will lead a team of Regional Workplace Experience Managers, fostering collaboration and inspiring operational excellence across all locations. You will work closely with client stakeholders to implement forward-thinking initiatives that enhance sustainability, improve employee well-being, and create a workplace where individuals and teams can thrive. This is a high-profile role, offering the opportunity to shape a world-class workplace experience while driving meaningful outcomes for both the client and ISS. Key Responsibilities Develop and implement a strategic vision for workplace experience services across the regions Collaborate with the client to understand business objectives and align workplace strategies to support them Lead ESG initiatives, ensuring that all workplace practices contribute to sustainability goals and align with WSP’s corporate values Lead, mentor, and manage a team of Regional Workplace Experience Managers, fostering a culture of collaboration, excellence, and innovation Provide guidance and support to ensure consistent service delivery and adherence to SLAs and KPIs Champion professional development and succession planning within the team to build long-term capabilities Professional and Personal Competencies/Qualifications Extensive experience in workplace or facilities management at a senior or regional level Proven ability to manage large, geographically dispersed teams and deliver consistent results Strong background in client relationship management and stakeholder engagement Expertise in ESG practices and a commitment to driving sustainability initiatives Proficient in data analysis, reporting, and budget management Knowledge of workplace technology platforms and a willingness to embrace innovation The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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