Customer Support Executive
WALTON ON THAMES £25,000 - £30,000
Job role:
Our client is looking for a Customer Support Executive to join their team. The company is passionately committed to providing friendly, expert, outstanding value, and design communications solutions.
Job tasks:
Provide accurate and timely estimates to fulfil client briefs Ensure specifications are clearly understood prior to quoting Liaise with Account Managers and Clients to clarify requirements as necessary Obtain prices from suppliers for outside work to be included in estimates Fully utilise estimating and production software Book in jobs, ensuring accurate job instructions Prepare client files and obtain proof approval Ensure jobs are produced in the most economical way Ensure the job production schedule is adhered to and deadlines are met Liaise with subcontractors and suppliers Ensure quality standards are maintained throughout production Respond to customer queries Ensure value production options are explored for clients Ensure value returns for the Company Liaise closely with the Account Managers and clients, ensuring optimum conversion rates Contribute positively to the effectiveness of the team Maintain close contact with customers, ensuring customer satisfaction Build and maintain good relationships with suppliers Contribute to the overall effective and smooth running of the company Carry out other tasks as required by the Customer Services Manager
Candidate requirements:
IT literate and numerate with well‐developed analytical skills Strong organisational and time management skills Knowledge of MS Office including Excel, MS Outlook Strong communication skills, both written and verbal Able to work independently as well as part of a team Excellent interpersonal skills Professional and confident telephone manner
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.
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WALTON ON THAMES £25,000 - £30,000
Job role:
Our client is looking for a Customer Support Executive to join their team. The company is passionately committed to providing friendly, expert, outstanding value, and design communications solutions.
Job tasks:
Provide accurate and timely estimates to fulfil client briefs Ensure specifications are clearly understood prior to quoting Liaise with Account Managers and Clients to clarify requirements as necessary Obtain prices from suppliers for outside work to be included in estimates Fully utilise estimating and production software Book in jobs, ensuring accurate job instructions Prepare client files and obtain proof approval Ensure jobs are produced in the most economical way Ensure the job production schedule is adhered to and deadlines are met Liaise with subcontractors and suppliers Ensure quality standards are maintained throughout production Respond to customer queries Ensure value production options are explored for clients Ensure value returns for the Company Liaise closely with the Account Managers and clients, ensuring optimum conversion rates Contribute positively to the effectiveness of the team Maintain close contact with customers, ensuring customer satisfaction Build and maintain good relationships with suppliers Contribute to the overall effective and smooth running of the company Carry out other tasks as required by the Customer Services Manager
Candidate requirements:
IT literate and numerate with well‐developed analytical skills Strong organisational and time management skills Knowledge of MS Office including Excel, MS Outlook Strong communication skills, both written and verbal Able to work independently as well as part of a team Excellent interpersonal skills Professional and confident telephone manner
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.
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