Job Title: Senior Retention Trading Manager Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary:
Up to £75,000 dependent on experience Location: Remote with adhoc travel to our Bournemouth and Eastleigh office Senior Retention Trading Manager: Ageas UK have an exciting opportunity for someone to join our Direct Business as a Senior Retention Trading Manager, to lead, shape and deliver against Ageas Retention Strategy & ambitions across all product lines and brands. If you have the ability to disseminate large data sets, sharing the output with stakeholders of all levels, and make decisions based on delivering the best commercial outcomes, we would love to hear from you. The Senior Retention Trading Manager will take ownership of, the commercial performance of customer retention, delivering customer / policy volume, best in class customer engagement, income & retention to drive sustainable and profitable growth. Please note: Most of your time will be spent working remotely, supported by necessary equipment, however adhoc travel to our Bournemouth office will be required on occasion.
Main Responsibilities as Senior Retention Trading Manager: To be responsible for developing the retention channels to achieve target volumes, GWP & Income To be responsible for the day-to-day management of all digital distribution retention channels To be responsible for the identification and implementation of initiatives that will improve customer engagement, commercial outcomes and ultimately retention rates To understand technology themes and the emergence of new trends within the insurance industry, leading to innovative ways of working, improved customer and outcomes To understand the end-to-end customer journey and work collaboratively across digital distribution partners and internal teams to maximise trading performance and meet retention targets Responsible for monitoring and assessing BAU performance of retention channels, identifying and implementing improvement initiatives Skills and experience you need as Senior Retention Trading Manager: Proven knowledge and experience of working on customer retention for a financial services company beneficial but not essential A strong understanding of commercial outcomes and an ability to identify activity & initiatives that will positively influence them A strong understanding and awareness of consumer, technology and market trends Strong ability to work independently and on own initiative with minimal guidance Highly flexible and adaptable with an ability to drive results through strong influence of business areas Familiarity with wide variety of modern marketing, platforms/tools, highly analytical, articulate and numerate with experience of forecasting and planning Here are some of the benefits you can enjoy: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve,
Top Employer
status in the UK. Flexible Working
- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also
offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health
– Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. Supporting your Wealth
– Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work
- Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family
– Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. Benefits for Them
– Partner Life Assurance and Critical Illness cover Getting Around
– Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech
– Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work
- Return to work programme after maternity leave About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the
Race at Work Charter
and
Women in Finance Charter,
member of
iCAN
and
GAIN.
As a
Disability Confident Leader,
we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout
your recruitment experience.
If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For
more information please see Ageas Everyone. We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism. Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to b
Up to £75,000 dependent on experience Location: Remote with adhoc travel to our Bournemouth and Eastleigh office Senior Retention Trading Manager: Ageas UK have an exciting opportunity for someone to join our Direct Business as a Senior Retention Trading Manager, to lead, shape and deliver against Ageas Retention Strategy & ambitions across all product lines and brands. If you have the ability to disseminate large data sets, sharing the output with stakeholders of all levels, and make decisions based on delivering the best commercial outcomes, we would love to hear from you. The Senior Retention Trading Manager will take ownership of, the commercial performance of customer retention, delivering customer / policy volume, best in class customer engagement, income & retention to drive sustainable and profitable growth. Please note: Most of your time will be spent working remotely, supported by necessary equipment, however adhoc travel to our Bournemouth office will be required on occasion.
Main Responsibilities as Senior Retention Trading Manager: To be responsible for developing the retention channels to achieve target volumes, GWP & Income To be responsible for the day-to-day management of all digital distribution retention channels To be responsible for the identification and implementation of initiatives that will improve customer engagement, commercial outcomes and ultimately retention rates To understand technology themes and the emergence of new trends within the insurance industry, leading to innovative ways of working, improved customer and outcomes To understand the end-to-end customer journey and work collaboratively across digital distribution partners and internal teams to maximise trading performance and meet retention targets Responsible for monitoring and assessing BAU performance of retention channels, identifying and implementing improvement initiatives Skills and experience you need as Senior Retention Trading Manager: Proven knowledge and experience of working on customer retention for a financial services company beneficial but not essential A strong understanding of commercial outcomes and an ability to identify activity & initiatives that will positively influence them A strong understanding and awareness of consumer, technology and market trends Strong ability to work independently and on own initiative with minimal guidance Highly flexible and adaptable with an ability to drive results through strong influence of business areas Familiarity with wide variety of modern marketing, platforms/tools, highly analytical, articulate and numerate with experience of forecasting and planning Here are some of the benefits you can enjoy: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve,
Top Employer
status in the UK. Flexible Working
- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also
offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health
– Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness. Supporting your Wealth
– Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work
- Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family
– Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. Benefits for Them
– Partner Life Assurance and Critical Illness cover Getting Around
– Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech
– Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work
- Return to work programme after maternity leave About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the
Race at Work Charter
and
Women in Finance Charter,
member of
iCAN
and
GAIN.
As a
Disability Confident Leader,
we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout
your recruitment experience.
If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For
more information please see Ageas Everyone. We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism. Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to b
