Ensure an effective, efficient and empathetic reception service is provided to our patients and other visitors to the practice. Answer incoming phone calls from patients and other healthcare professionals and navigate them to the appropriate clinician or healthcare professional. Deal with general enquiries, explain procedures and process prescription and medication requests. Make, cancel and rearrange appointments for patients as necessary.
Be responsible for the opening and setting up of reception areas and the practice in the morning and the closing down and locking up of reception areas and the practice in the evening. Support and arrange support for patients regarding interpreters, chaperones and accessibility. Support and assist clinical staff and visiting practitioners in the performance of their roles. Organise and manage the daily workload to ensure smooth running of the service and patient care.
Maintain well-ordered manual and electronic patient medical records in line with information governance requirements. Participate in and contribute to practice teamwork towards achieving a cohesive approach in line with team objectives. Document and input data into the computer and clinical systems in line with practice protocols on information governance, GDPR and data protection policies. Maintain and follow confidentiality and consent protocols.
Patients entrust us with sensitive personal information related to their health and other matters whilst seeking care. They do so with confidence and have the right to expect our staff will respect their privacy and act accordingly. Post holders may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers and may also have access to information relating to the practice as a business organisation. All such information must be regarded as strictly confidential and only divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality, data protection and GDPR.
Provide cover for other reception and practice team members where necessary to achieve an effective patient service. Assist in promoting the health, safety and security of yourself and others by encouraging and maintaining adequate security and health and safety procedures as defined by practice policies. Support and promote the equality, diversity and rights of patients, carers and colleagues by acting in a way that: Respects their privacy, dignity and beliefs. Recognises the importance of people's rights in line with policies and current legislation. Is non-judgmental, welcoming and respectful of all circumstances, feelings and priorities.
Post holders will participate in mandatory training programs implemented by the practice as well as taking responsibility for their own development, learning and performance whilst engaging with annual performance reviews and appraisals. Communication - post holders should recognise the importance of clear, concise and effective communication and will strive to: Communicate positively and effectively with other team members. Communicate positively and effectively with patients and carers. Recognize people's needs for alternative methods of communication and act accordingly.
Maintain and manage communication, behaviour and demeanour that reflects the practice in a positive manner to patients, public and external organisations. A full, comprehensive job description and training in line with practice policies and protocols will be provided to successful candidates.
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Be responsible for the opening and setting up of reception areas and the practice in the morning and the closing down and locking up of reception areas and the practice in the evening. Support and arrange support for patients regarding interpreters, chaperones and accessibility. Support and assist clinical staff and visiting practitioners in the performance of their roles. Organise and manage the daily workload to ensure smooth running of the service and patient care.
Maintain well-ordered manual and electronic patient medical records in line with information governance requirements. Participate in and contribute to practice teamwork towards achieving a cohesive approach in line with team objectives. Document and input data into the computer and clinical systems in line with practice protocols on information governance, GDPR and data protection policies. Maintain and follow confidentiality and consent protocols.
Patients entrust us with sensitive personal information related to their health and other matters whilst seeking care. They do so with confidence and have the right to expect our staff will respect their privacy and act accordingly. Post holders may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers and may also have access to information relating to the practice as a business organisation. All such information must be regarded as strictly confidential and only divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality, data protection and GDPR.
Provide cover for other reception and practice team members where necessary to achieve an effective patient service. Assist in promoting the health, safety and security of yourself and others by encouraging and maintaining adequate security and health and safety procedures as defined by practice policies. Support and promote the equality, diversity and rights of patients, carers and colleagues by acting in a way that: Respects their privacy, dignity and beliefs. Recognises the importance of people's rights in line with policies and current legislation. Is non-judgmental, welcoming and respectful of all circumstances, feelings and priorities.
Post holders will participate in mandatory training programs implemented by the practice as well as taking responsibility for their own development, learning and performance whilst engaging with annual performance reviews and appraisals. Communication - post holders should recognise the importance of clear, concise and effective communication and will strive to: Communicate positively and effectively with other team members. Communicate positively and effectively with patients and carers. Recognize people's needs for alternative methods of communication and act accordingly.
Maintain and manage communication, behaviour and demeanour that reflects the practice in a positive manner to patients, public and external organisations. A full, comprehensive job description and training in line with practice policies and protocols will be provided to successful candidates.
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