PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS.
We are currently recruiting a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer-related environment.
You will be working within the Health Records Team, Health Care Operations department, based at Wrightington Hospital; however, you may be required to work on other sites if cover is needed.
The service operates between 7am to 8pm Monday to Friday. You will be working 37.5 hours per week and would be expected to be able to work flexibly covering these hours.
Please note, shortlisting is based on the person specification; therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding, and transferable skills.
The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites. It is important to ensure patient needs are central to the delivery of the service; therefore, it is important that you have first-class customer service skills along with a professional telephone manner and compliance with all appropriate policies and procedures.
Must be educated to GCSE level or equivalent/relevant experience and demonstrate keyboard skills. It is necessary to be flexible and able to adapt quickly to change and altering work patterns. You will be covering various admin and clerical duties in line with service demands.
Appropriate systems training will be provided, but basic IT skills linked with good keyboard skills would be a distinct advantage. It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.
Choose Well – Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that ‘happy staff makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.
WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs.
Main Duties:
General housekeeping, liaising with Trust colleagues, exchanging information within guidelines, and responding to ad hoc duties. Facilitating a quality Health Records service for the Trust and supporting the provision of Health Records for the A&E department. Provision of Health Records in line with Trust and National policies and guidance. File, retrieve, and maintain Health Records and/or X-rays in accordance with local Trust policies/National policies and standards. Plan, organise, and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites. Co-ordinate and respond to requests from varying sources using own judgement and initiative. Adhere to good housekeeping guidance while making effective use of available storage and implementing solutions to improve efficiency. Deal with electronic, telephone, and written queries, prioritising each individual request. Involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust. Rotate between the departmental sites transferring general skills in line with service demands. Plan and prioritise in line with service demands while assisting colleagues to meet departmental requirements associated with Governance, Quality Standards, and other targets. Actively promote and support good practice within the Health Records Libraries. Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services. Use various methods of communication, written, fax, telephone, scanning to facilitate service provision. Process routine/non-routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative. Report any process or system failures to the line manager. Ensure the accurate recording of patient information & related data onto the HIS system. Accurate interpretation of HIS information to improve the availability of patient records.
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We are currently recruiting a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer-related environment.
You will be working within the Health Records Team, Health Care Operations department, based at Wrightington Hospital; however, you may be required to work on other sites if cover is needed.
The service operates between 7am to 8pm Monday to Friday. You will be working 37.5 hours per week and would be expected to be able to work flexibly covering these hours.
Please note, shortlisting is based on the person specification; therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding, and transferable skills.
The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites. It is important to ensure patient needs are central to the delivery of the service; therefore, it is important that you have first-class customer service skills along with a professional telephone manner and compliance with all appropriate policies and procedures.
Must be educated to GCSE level or equivalent/relevant experience and demonstrate keyboard skills. It is necessary to be flexible and able to adapt quickly to change and altering work patterns. You will be covering various admin and clerical duties in line with service demands.
Appropriate systems training will be provided, but basic IT skills linked with good keyboard skills would be a distinct advantage. It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.
Choose Well – Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that ‘happy staff makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.
WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs.
Main Duties:
General housekeeping, liaising with Trust colleagues, exchanging information within guidelines, and responding to ad hoc duties. Facilitating a quality Health Records service for the Trust and supporting the provision of Health Records for the A&E department. Provision of Health Records in line with Trust and National policies and guidance. File, retrieve, and maintain Health Records and/or X-rays in accordance with local Trust policies/National policies and standards. Plan, organise, and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites. Co-ordinate and respond to requests from varying sources using own judgement and initiative. Adhere to good housekeeping guidance while making effective use of available storage and implementing solutions to improve efficiency. Deal with electronic, telephone, and written queries, prioritising each individual request. Involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust. Rotate between the departmental sites transferring general skills in line with service demands. Plan and prioritise in line with service demands while assisting colleagues to meet departmental requirements associated with Governance, Quality Standards, and other targets. Actively promote and support good practice within the Health Records Libraries. Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services. Use various methods of communication, written, fax, telephone, scanning to facilitate service provision. Process routine/non-routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative. Report any process or system failures to the line manager. Ensure the accurate recording of patient information & related data onto the HIS system. Accurate interpretation of HIS information to improve the availability of patient records.
#J-18808-Ljbffr
