JOB DESCRIPTION:
Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Officer (RLO).
Liaise between the client, the tenant, and Starfish Construction staff to provide a first-class service.
Support customers, particularly vulnerable customers, to ensure that needs or concerns are resolved to their satisfaction.
Manage client relationships to engage on access procedures, installation programmes, and community engagement.
Support the wider Starfish Construction team in managing customers and improving customer experience.
Engage with field and work planning teams to support delivery of contractual requirements.
Attend site/client meetings when required.
Facilitate updating of all systems to reflect visits, information updates, and client communication.
A caring and empathetic individual who understands and supports the needs of a diverse cross-section of customers.
Experience in delivering exceptional customer service and continuously work to provide a customer-first culture.
Promote safety in leadership.
Duties may involve access to confidential information covered by the Data Protection Act; confidentiality must be maintained in accordance with company policies.
QUALIFICATIONS:
Previous experience working as a TLO or RLO.
NVQ Level 2 or above in a customer care related discipline.
Experience and knowledge of customer service.
Experience in the use of Microsoft Office software, particularly Outlook, Word, and Excel.
Effective communication skills, both written and verbal.
Work remotely:
No Job Types:
Full-time, Permanent Pay:
£28,000.00 - £30,000.00 per year Benefits: Company pension Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location:
In person
#J-18808-Ljbffr
No Job Types:
Full-time, Permanent Pay:
£28,000.00 - £30,000.00 per year Benefits: Company pension Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location:
In person
#J-18808-Ljbffr
