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Detailed job description and main responsibilities
Person specification
Education/Qualifications
Essential criteria
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Diploma level or equivalent or a combination of degree and further experience, or equivalent in-depth experience, in a field associated with customer services, complaints handling, risk management, social care, diversity or legislation. Experience Essential criteria
Experience of working in the volunteer sector, including managing/supporting volunteers Experience of carrying out interviews. Experience of engaging people from a wide audience with different backgrounds, needs and motivations Experience of problem solving and conflict resolution. Experience of developing and delivering training events and programmes. Experience of working with challenging behaviour. Experience of administrative support Experience in the development and implementation of new programmes of work Experience in managing multiple, complex projects Experience of working in a changing environment Desirable criteria
Experience of the NHS and how volunteers are key to delivering the NHS agenda Experience of public engagement Experience with HR and recruitment practices Skills and Knowledge Essential criteria
Ability to prioritise and manage workload Proficient at IT Skills including MS Office Committed to looking for opportunities to continuously improve Familiar with time management resources such as Microsoft Planner, Trello etc. Desirable criteria
Project Management training Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date. At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks: Disability and Wellbeing Network (DAWN) Race Equality Network Rainbow Network which supports LGBTQI staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH. Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Diploma level or equivalent or a combination of degree and further experience, or equivalent in-depth experience, in a field associated with customer services, complaints handling, risk management, social care, diversity or legislation. Experience Essential criteria
Experience of working in the volunteer sector, including managing/supporting volunteers Experience of carrying out interviews. Experience of engaging people from a wide audience with different backgrounds, needs and motivations Experience of problem solving and conflict resolution. Experience of developing and delivering training events and programmes. Experience of working with challenging behaviour. Experience of administrative support Experience in the development and implementation of new programmes of work Experience in managing multiple, complex projects Experience of working in a changing environment Desirable criteria
Experience of the NHS and how volunteers are key to delivering the NHS agenda Experience of public engagement Experience with HR and recruitment practices Skills and Knowledge Essential criteria
Ability to prioritise and manage workload Proficient at IT Skills including MS Office Committed to looking for opportunities to continuously improve Familiar with time management resources such as Microsoft Planner, Trello etc. Desirable criteria
Project Management training Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date. At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks: Disability and Wellbeing Network (DAWN) Race Equality Network Rainbow Network which supports LGBTQI staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH. Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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